2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 08-021-13 Date: 130329
Cell Phone - Hands Free Module Enhancements
NUMBER: 08-021-13
GROUP: Electrical
DATE: March 29, 2013
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-018-12, DATED MARCH 27,
2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND
INCLUDES VEHICLES WITHOUT REMOTE USB PORTS.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.03 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 193
Flash: Hands Free Module Customer Satisfaction Enhancements
OVERVIEW:
This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).
MODELS:
2012 (LC) Challenger
2012 (MK) Compass / Patriot
2012 (PM) Caliber
2012 (WK) Grand Cherokee
2012 (W2) Grand Cherokee
2012 (WD) Durango
2012 (KK) Liberty
2012 (K1) Cherokee
2012 (JS) Avenger / 200
2012 (DS) 1500 Pickup
2012 (DJ) 2500 Pickup
2012 (D2) 3500 Pickup
2012 (DD) 3500 Cab Chassis
2012 (DP) 4500/5500 Cab Chassis
2012 (DX) 1500 Pickup (Mexico)
2012 (JK) Wrangler
2012 (J3) Wrangler (CKD)
2012 (RT) Grand Caravan / Town & Country
NOTE:
This bulletin applies to vehicles built up to January 1, 2012 (MDH 0101XX) equipped WITH UConnect Voice Command w/Bluetooth (sales
code RSP, RSQ) and WITHOUT Media Center 730N CD/DVD/MP3/HDD/NAV (sales code RER or RHR) or Media Center 735N
CD/DVD/HDD/NAV (sales code REW or RHW) or Media Center 731N CD/DVD/HDD/NAV (sales code REP ) or AM/FM CD MP3 NAV
RADIO (sales code RHP).
SYMPTOM/CONDITION
The customer satisfaction enhancements are included with this software release:
NOTE:
After the HFM has been updated it will receive these enhancements.
^ Reduced "Device Reading" wait time after connecting a device to the remote USB port.
^ Call / Dial separation improves upon names being recognized as phone numbers.
^ Improved sound quality during Bluetooth streaming.
^ Increased iPod and iPhone compatibility.
^ SMS messaging support via MAP protocol (not all phones support the MAP protocol).
^ Added "None of These" and "Correction" to the phone book prompt menu for better handling of similar names.
^ Previous button will return the song currently being played to the beginning of the track.
^ AirPlay feature "Dock Connector" no longer needs to be manually selected on Apple devices. This will resolve the "No Audio" condition when
the device is connected to the remote USB port and dock connector is not selected.
NOTE:
USB mode resume will no longer 'resume' after ignition OFF
DIAGNOSIS:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 194
1. Using wiTECH, determine the HFM part number. The HFM part number can be found under Module Information for the HFM.
2. Is the HFM Part number currently at the AB level?
a. Yes >> Perform the Repair Procedure.
b. No >>> This service bulletin does not apply. Further diagnostics may be required.
NOTE:
If the HFM part number ends with AA the HFM will need to be replaced. If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
NOTE:
One USB Cable can be used to service multiple vehicles. If you already have cable P/N P/N 82212160, you don't need to order cable P/N
68086985AB.
REPAIR PROCEDURE:
HFM Remote USB Port Connector Location Table
NOTE:
Preparation of the USB memory stick involves using the wiTECH flash framework to copy a proprietary module flash application to a USB
memory stick. The USB memory stick is then used to flash update the Hands Free Module
1. Verify that the Hands Free Module is functioning as designed. If DTC's are present, record them on the repair order and repair as necessary
before proceeding further.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 195
2. Proceed with the wiTECH Diagnostic Application to reflash the HFM (Fig. 1). Help using the wiTECH Diagnostic Application for flashing
Hands Free Module is made available through the wiTECH Diagnostic Application. For instructions select the "HELP" tab on upper portion of
the wiTECH window, then "HELP CONTENTS." This will open the Welcome to wiTECH Help screen where help topics can be selected.
3. The Flash Warning Dialog will appear(Fig. 2). Click on OK to acknowledge the warning.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 196
4. The Download Progress Dialog will appear (Fig. 3). Click on OK after progress has reached 100%.
5. The Supplier Application Warning Dialog will appear (Fig. 4). Click on OK to acknowledge the warning.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 197
6. A scrollable Process Description Dialog will appear (Fig. 5) and (Fig. 6). Insert the dealer supplied USB memory stick into the first USB port of
the wiTECH computer at this time, ensure that no other USB memory sticks are installed, and click on OK to acknowledge the instructions.
7. Did the Successful Completion Dialog (Fig. 7) appear indicating the update files have been copied to the USB memory stick?
a. Yes >> Click on OK to acknowledge successful creation of the update USB and proceed to Step # 11.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 198
b. No >>> Proceed to Step # 8
8. The USB Not Found dialog (Fig. 8) will appear. Click on OK to continue.
9. The Alternate Instructions dialog (Fig. 9) will appear.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 199
10. Insert a blank USB Memory Stick into a USB port on the wiTECH computer and then "drag and drop" the Uconnect.upd file from the computer
desktop (Fig. 10) onto the blank USB Memory Stick.
11. Remove the prepared update USB Memory Stick from the wiTECH computer and perform the software reflash on the vehicle.
NOTE:
Install a battery charger to ensure battery voltage does not drop below 13.2volts. Do not allow the charging voltage to climb above 13.5 volts
during the flash process.
NOTE:
In the event of a reflash failure the system will respond with an audio prompt indicating "Digital Signature not recognized" or USB Mass Storage
device not compatible". If this should occur, download the flash to the USB Flash Drive using a different USB port on the computer. If this does
not resolve the issue use another brand of flash drive.
CAUTION:
Damage to the HFM may occur! Do not interrupt vehicle power, cycle ignition, or remove the USB memory stick while performing software
reflash. If the flash is interrupted and an audible prompt IS heard after pressing the radio's phone button the flash can be reattempted. If the flash
is interrupted and an audible prompt is NOT heard after pressing the radio's phone button (with the radio volume set at volume or higher),
Perform a capacitor discharge on the vehicle. Then turn on ignition and wait 30 seconds, press the radios phone button, if no audible prompt is
heard the HFM module will need to be replaced.
12. Locate the HFM Remote USB Port using the HFM Remote USB Port Connector Location Table (This is NOT the same as the USB port
located on the radio).
13. Access the HFM USB Connector.
NOTE:
KK/K1 and vehicles not equipped with a remote USB port. Follow Special Instruction below.
14. Insert the HFM software update USB Memory Stick into the Remote USB Port Connector.
15. Sit in the passenger seat and close all doors and windows.
16. Press and release the radio's u-Connect Phone button and, following the HFM verification prompt, say "Set-up, Software Update". The system
will respond with an audio prompt stating: "Starting Software Update, Please Wait".
17. The audio prompt will be followed by periodic beeps for approximately 20 minutes.There are no additional actions required until after the radio
exits re-flash mode.After the periodic beeps end the radio will exit re-flash mode and return to the last radio mode.
NOTE:
Do not remove the USB memory stick at this point.
18. Wait one additional minute for the HFM to complete the update and reset.
19. Verify software reflash by pressing and release the phone button.
20. Quickly turn the radio volume control knob to above 3/4 of maximum volume and leave it there.
21. Did the vehicle audio system play any of the following verification prompts: "UConnect Ready ... beep", "Ready ... beep", or just an audible
"beep"?
a. YES >>> Proceed to Step # 22.
b. NO >>> Proceed to Step # 25.
22. Press and release the phone button to end the session.
23. Using wiTECH, determine the HFM part number. The HFM part number can be found under Module Information for the HFM.
24. Is the HFM Part number should now end with a AC level?
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 200
a. Yes >>> Proceed to Step # 26.
b. No >>> Proceed to Step # 25.
25. Have you attempted the Flash Procedure at least twice previously?
a. YES >>> This service bulletin does not apply. Further diagnostics may be required.
b. NO >>> Reattempt the 'Perform Software Reflash' procedure.
26. Remove and properly store the USB Memory Stick.
27. Using WiTECH clear any faults which may have been set during the reflash procedure.
28. **Vehicles without remote USB ports, return to the Special Instructions Step # 5.
**Special Instructions (For KK / K1 and vehicles not equipped with remote USB port sales code RSX)**.
**Use USB cable (82212160 or 68086985AB) to flash the HFM**.
**The HFM Module on the KK is located on the right rear side (passenger's side on left hand drive vehicles also), and behind the audio system's
subwoofer enclosure. Follow DealerConnect / TechCONNECT > Group 08 - Electrical > 8T - Navigation/Telecommunications > MODULE, Hands
Free (HFM) > Removal - REMOVAL**.
**To help find the location of the HFM on vehicles with a factory installed HFM and Without remote USB port can follow HFM
removal/Installation In TechCONNECT**.
To help find the location of the HFM on vehicles with a Mopar accessory HFM can get the installation instruction from their parts person.
NOTE:
**Vehicles with a Mopar accessory HFM may have the module installed in different locations. Some technician may chose not to install the
module in the proper location.**
1. Access the HFM Module by following the installation instructions call out above.
2. Do NOT disconnect the electrical connectors from the HFM.
3. Connect the USB harness as shown in (Fig. 11).
4. Return to the Perform Software Reflash Procedure Step # 14.
5. Disconnect USB harness connector.
6. Reinstall HFM Module by following DealerConnect / TechCONNECT > Group
POLICY:
Reimbursable within the provisions of the warranty.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 201
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Cell Phone - Hands Free Module Enhancements
NUMBER: 08-021-13
GROUP: Electrical
DATE: March 29, 2013
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-018-12, DATED MARCH 27,
2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND
INCLUDES VEHICLES WITHOUT REMOTE USB PORTS.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.03 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 193
Flash: Hands Free Module Customer Satisfaction Enhancements
OVERVIEW:
This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).
MODELS:
2012 (LC) Challenger
2012 (MK) Compass / Patriot
2012 (PM) Caliber
2012 (WK) Grand Cherokee
2012 (W2) Grand Cherokee
2012 (WD) Durango
2012 (KK) Liberty
2012 (K1) Cherokee
2012 (JS) Avenger / 200
2012 (DS) 1500 Pickup
2012 (DJ) 2500 Pickup
2012 (D2) 3500 Pickup
2012 (DD) 3500 Cab Chassis
2012 (DP) 4500/5500 Cab Chassis
2012 (DX) 1500 Pickup (Mexico)
2012 (JK) Wrangler
2012 (J3) Wrangler (CKD)
2012 (RT) Grand Caravan / Town & Country
NOTE:
This bulletin applies to vehicles built up to January 1, 2012 (MDH 0101XX) equipped WITH UConnect Voice Command w/Bluetooth (sales
code RSP, RSQ) and WITHOUT Media Center 730N CD/DVD/MP3/HDD/NAV (sales code RER or RHR) or Media Center 735N
CD/DVD/HDD/NAV (sales code REW or RHW) or Media Center 731N CD/DVD/HDD/NAV (sales code REP ) or AM/FM CD MP3 NAV
RADIO (sales code RHP).
SYMPTOM/CONDITION
The customer satisfaction enhancements are included with this software release:
NOTE:
After the HFM has been updated it will receive these enhancements.
^ Reduced "Device Reading" wait time after connecting a device to the remote USB port.
^ Call / Dial separation improves upon names being recognized as phone numbers.
^ Improved sound quality during Bluetooth streaming.
^ Increased iPod and iPhone compatibility.
^ SMS messaging support via MAP protocol (not all phones support the MAP protocol).
^ Added "None of These" and "Correction" to the phone book prompt menu for better handling of similar names.
^ Previous button will return the song currently being played to the beginning of the track.
^ AirPlay feature "Dock Connector" no longer needs to be manually selected on Apple devices. This will resolve the "No Audio" condition when
the device is connected to the remote USB port and dock connector is not selected.
NOTE:
USB mode resume will no longer 'resume' after ignition OFF
DIAGNOSIS:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 194
1. Using wiTECH, determine the HFM part number. The HFM part number can be found under Module Information for the HFM.
2. Is the HFM Part number currently at the AB level?
a. Yes >> Perform the Repair Procedure.
b. No >>> This service bulletin does not apply. Further diagnostics may be required.
NOTE:
If the HFM part number ends with AA the HFM will need to be replaced. If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
NOTE:
One USB Cable can be used to service multiple vehicles. If you already have cable P/N P/N 82212160, you don't need to order cable P/N
68086985AB.
REPAIR PROCEDURE:
HFM Remote USB Port Connector Location Table
NOTE:
Preparation of the USB memory stick involves using the wiTECH flash framework to copy a proprietary module flash application to a USB
memory stick. The USB memory stick is then used to flash update the Hands Free Module
1. Verify that the Hands Free Module is functioning as designed. If DTC's are present, record them on the repair order and repair as necessary
before proceeding further.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 195
2. Proceed with the wiTECH Diagnostic Application to reflash the HFM (Fig. 1). Help using the wiTECH Diagnostic Application for flashing
Hands Free Module is made available through the wiTECH Diagnostic Application. For instructions select the "HELP" tab on upper portion of
the wiTECH window, then "HELP CONTENTS." This will open the Welcome to wiTECH Help screen where help topics can be selected.
3. The Flash Warning Dialog will appear(Fig. 2). Click on OK to acknowledge the warning.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 196
4. The Download Progress Dialog will appear (Fig. 3). Click on OK after progress has reached 100%.
5. The Supplier Application Warning Dialog will appear (Fig. 4). Click on OK to acknowledge the warning.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 197
6. A scrollable Process Description Dialog will appear (Fig. 5) and (Fig. 6). Insert the dealer supplied USB memory stick into the first USB port of
the wiTECH computer at this time, ensure that no other USB memory sticks are installed, and click on OK to acknowledge the instructions.
7. Did the Successful Completion Dialog (Fig. 7) appear indicating the update files have been copied to the USB memory stick?
a. Yes >> Click on OK to acknowledge successful creation of the update USB and proceed to Step # 11.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 198
b. No >>> Proceed to Step # 8
8. The USB Not Found dialog (Fig. 8) will appear. Click on OK to continue.
9. The Alternate Instructions dialog (Fig. 9) will appear.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 199
10. Insert a blank USB Memory Stick into a USB port on the wiTECH computer and then "drag and drop" the Uconnect.upd file from the computer
desktop (Fig. 10) onto the blank USB Memory Stick.
11. Remove the prepared update USB Memory Stick from the wiTECH computer and perform the software reflash on the vehicle.
NOTE:
Install a battery charger to ensure battery voltage does not drop below 13.2volts. Do not allow the charging voltage to climb above 13.5 volts
during the flash process.
NOTE:
In the event of a reflash failure the system will respond with an audio prompt indicating "Digital Signature not recognized" or USB Mass Storage
device not compatible". If this should occur, download the flash to the USB Flash Drive using a different USB port on the computer. If this does
not resolve the issue use another brand of flash drive.
CAUTION:
Damage to the HFM may occur! Do not interrupt vehicle power, cycle ignition, or remove the USB memory stick while performing software
reflash. If the flash is interrupted and an audible prompt IS heard after pressing the radio's phone button the flash can be reattempted. If the flash
is interrupted and an audible prompt is NOT heard after pressing the radio's phone button (with the radio volume set at volume or higher),
Perform a capacitor discharge on the vehicle. Then turn on ignition and wait 30 seconds, press the radios phone button, if no audible prompt is
heard the HFM module will need to be replaced.
12. Locate the HFM Remote USB Port using the HFM Remote USB Port Connector Location Table (This is NOT the same as the USB port
located on the radio).
13. Access the HFM USB Connector.
NOTE:
KK/K1 and vehicles not equipped with a remote USB port. Follow Special Instruction below.
14. Insert the HFM software update USB Memory Stick into the Remote USB Port Connector.
15. Sit in the passenger seat and close all doors and windows.
16. Press and release the radio's u-Connect Phone button and, following the HFM verification prompt, say "Set-up, Software Update". The system
will respond with an audio prompt stating: "Starting Software Update, Please Wait".
17. The audio prompt will be followed by periodic beeps for approximately 20 minutes.There are no additional actions required until after the radio
exits re-flash mode.After the periodic beeps end the radio will exit re-flash mode and return to the last radio mode.
NOTE:
Do not remove the USB memory stick at this point.
18. Wait one additional minute for the HFM to complete the update and reset.
19. Verify software reflash by pressing and release the phone button.
20. Quickly turn the radio volume control knob to above 3/4 of maximum volume and leave it there.
21. Did the vehicle audio system play any of the following verification prompts: "UConnect Ready ... beep", "Ready ... beep", or just an audible
"beep"?
a. YES >>> Proceed to Step # 22.
b. NO >>> Proceed to Step # 25.
22. Press and release the phone button to end the session.
23. Using wiTECH, determine the HFM part number. The HFM part number can be found under Module Information for the HFM.
24. Is the HFM Part number should now end with a AC level?
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 200
a. Yes >>> Proceed to Step # 26.
b. No >>> Proceed to Step # 25.
25. Have you attempted the Flash Procedure at least twice previously?
a. YES >>> This service bulletin does not apply. Further diagnostics may be required.
b. NO >>> Reattempt the 'Perform Software Reflash' procedure.
26. Remove and properly store the USB Memory Stick.
27. Using WiTECH clear any faults which may have been set during the reflash procedure.
28. **Vehicles without remote USB ports, return to the Special Instructions Step # 5.
**Special Instructions (For KK / K1 and vehicles not equipped with remote USB port sales code RSX)**.
**Use USB cable (82212160 or 68086985AB) to flash the HFM**.
**The HFM Module on the KK is located on the right rear side (passenger's side on left hand drive vehicles also), and behind the audio system's
subwoofer enclosure. Follow DealerConnect / TechCONNECT > Group 08 - Electrical > 8T - Navigation/Telecommunications > MODULE, Hands
Free (HFM) > Removal - REMOVAL**.
**To help find the location of the HFM on vehicles with a factory installed HFM and Without remote USB port can follow HFM
removal/Installation In TechCONNECT**.
To help find the location of the HFM on vehicles with a Mopar accessory HFM can get the installation instruction from their parts person.
NOTE:
**Vehicles with a Mopar accessory HFM may have the module installed in different locations. Some technician may chose not to install the
module in the proper location.**
1. Access the HFM Module by following the installation instructions call out above.
2. Do NOT disconnect the electrical connectors from the HFM.
3. Connect the USB harness as shown in (Fig. 11).
4. Return to the Perform Software Reflash Procedure Step # 14.
5. Disconnect USB harness connector.
6. Reinstall HFM Module by following DealerConnect / TechCONNECT > Group
POLICY:
Reimbursable within the provisions of the warranty.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 201
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
