2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # M38 Date: 130204
Campaign - ECM Update For Improved A/T Shift Quality
February 2013
Dealer Service Instructions for:
Customer Satisfaction Notification M38
Reprogram Powertrain Control Module
Effective immediately all repairs on involved vehicles are to be performed according to this notification. Service Bulletins 21-008-12 and 21-021-12
Rev B. are no longer applicable for the involved vehicles only.
Models
2011-2013 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This notification applies only to the above vehicles equipped with a 3.6L engine (sales code ERB) and a six speed automatic transaxle (sales
code DG2) built through September 25, 2012 (MDH092506).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this
notification.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 189
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) on about 415,000 of the above vehicles may contain software programming that could cause poor automatic
transaxle shift quality. The new PCM software program will improve the shift quality of the automatic transaxle.
Repair
The PCM must be reprogrammed with new software (Flashed).
Parts Information
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments
for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 190
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer
inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owners name, address and phone number are listed if
known. Completed Vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be
sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC
Service Procedure
NOTE:
wiTECH must be used to perform this recall. This procedure must be performed with software release level 13.02 or higher. If the
reprogramming flash for the PCM is aborted or interrupted, repeat the procedure.
A. Reprogram the PCM:
1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out
during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE:
Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or
HVAC blower motor to lower the voltage.
2. Connect the wiTECH VCI pod to the vehicle data link connector located to the right of the park brake pedal.
3. Place the ignition in the "RUN" position.
4. Open the wiTECH Diagnostic application.
5. Starting at the "Select Tool" screen, highlight the row/tool for the wiPOD device you are using. Then select "Next" at bottom right side of the
screen.
6. Enter your "User id" and "Password", then select "Finish" at the bottom of the screen.
7. From the "Vehicle View" screen, click on the PCM icon.
8. From the "PCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table". If the "Current
ECU Flash Number" is the same as the "New Part Number" continue to Step 19. If the part numbers are not the same, continue to Step 9.
9. With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
10. From the "ECU Flash" screen follow the wiTECH screen instructions to complete the flash.
11. Once the flash is complete click the "OK" button on the "ECU Flash" screen.
12. Select the "Clear Stored DTCs" button.
13. From the "PCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table". If the
"Current ECU Flash Number" is the same as the "New Part Number" the flash is complete. If the part numbers are not the same, repeat Steps 7
through 13.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 191
14. Select the "Misc. Functions" tab in the PCM View screen.
15. Highlight "Clear Learned Variable Line Pressure (VLP) Counters" and select the green arrow to start the procedure.
16. Follow the screen prompts to complete the procedure.
17. From the Misc. Functions tab screen, highlight "Quick Learn (62TE)" and select the green arrow to start the procedure.
18. Follow the screen prompts to complete the procedure.
19. Clear all stored DTCs.
20. Turn the ignition to the "OFF" position and remove the wiPOD and battery charger from the vehicle.
21. Continue with Section B. Install Authorized Modifications Label.
B. Install the Authorized Modifications Label:
1. Type or print (with a ballpoint pen) the recall number, repair modification, dealer code and date Reprogram PCM on the Authorized
Modifications Label (Figure 1).
2. Attach the label near the VECI label and then close the hood.
3. Complete Proof of Correction Form for California Residents.
NOTE:
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission
Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California. The correction
form will provide proof that this recall has been performed when the owner renew the vehicle registration.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 192
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Campaign - ECM Update For Improved A/T Shift Quality
February 2013
Dealer Service Instructions for:
Customer Satisfaction Notification M38
Reprogram Powertrain Control Module
Effective immediately all repairs on involved vehicles are to be performed according to this notification. Service Bulletins 21-008-12 and 21-021-12
Rev B. are no longer applicable for the involved vehicles only.
Models
2011-2013 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This notification applies only to the above vehicles equipped with a 3.6L engine (sales code ERB) and a six speed automatic transaxle (sales
code DG2) built through September 25, 2012 (MDH092506).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this
notification.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 189
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) on about 415,000 of the above vehicles may contain software programming that could cause poor automatic
transaxle shift quality. The new PCM software program will improve the shift quality of the automatic transaxle.
Repair
The PCM must be reprogrammed with new software (Flashed).
Parts Information
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments
for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 190
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer
inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owners name, address and phone number are listed if
known. Completed Vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be
sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC
Service Procedure
NOTE:
wiTECH must be used to perform this recall. This procedure must be performed with software release level 13.02 or higher. If the
reprogramming flash for the PCM is aborted or interrupted, repeat the procedure.
A. Reprogram the PCM:
1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out
during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE:
Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or
HVAC blower motor to lower the voltage.
2. Connect the wiTECH VCI pod to the vehicle data link connector located to the right of the park brake pedal.
3. Place the ignition in the "RUN" position.
4. Open the wiTECH Diagnostic application.
5. Starting at the "Select Tool" screen, highlight the row/tool for the wiPOD device you are using. Then select "Next" at bottom right side of the
screen.
6. Enter your "User id" and "Password", then select "Finish" at the bottom of the screen.
7. From the "Vehicle View" screen, click on the PCM icon.
8. From the "PCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table". If the "Current
ECU Flash Number" is the same as the "New Part Number" continue to Step 19. If the part numbers are not the same, continue to Step 9.
9. With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
10. From the "ECU Flash" screen follow the wiTECH screen instructions to complete the flash.
11. Once the flash is complete click the "OK" button on the "ECU Flash" screen.
12. Select the "Clear Stored DTCs" button.
13. From the "PCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table". If the
"Current ECU Flash Number" is the same as the "New Part Number" the flash is complete. If the part numbers are not the same, repeat Steps 7
through 13.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 191
14. Select the "Misc. Functions" tab in the PCM View screen.
15. Highlight "Clear Learned Variable Line Pressure (VLP) Counters" and select the green arrow to start the procedure.
16. Follow the screen prompts to complete the procedure.
17. From the Misc. Functions tab screen, highlight "Quick Learn (62TE)" and select the green arrow to start the procedure.
18. Follow the screen prompts to complete the procedure.
19. Clear all stored DTCs.
20. Turn the ignition to the "OFF" position and remove the wiPOD and battery charger from the vehicle.
21. Continue with Section B. Install Authorized Modifications Label.
B. Install the Authorized Modifications Label:
1. Type or print (with a ballpoint pen) the recall number, repair modification, dealer code and date Reprogram PCM on the Authorized
Modifications Label (Figure 1).
2. Attach the label near the VECI label and then close the hood.
3. Complete Proof of Correction Form for California Residents.
NOTE:
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission
Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California. The correction
form will provide proof that this recall has been performed when the owner renew the vehicle registration.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 192
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
