This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 17-003-13
Date: 130208
Suspension - Rear End Noise At Low Speeds On Uneven Surfaces
NUMBER: 17-003-13
GROUP: Rear Suspension
DATE: February 08, 2013
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-003-11, DATED NOVEMBER
22, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE
REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.
SUBJECT:
Noise From Rear Of Vehicle Over Uneven Surfaces At Low Speed
OVERVIEW:
This bulletin involves diagnosing a noise at the rear of the vehicle and if necessary, replacing the right and left rear shocks.
MODELS:
2011 - 2013 (RT) Caravan/Town and Country
NOTE:
This bulletin applies to vehicles built before August 04, 2012 (MDH 0804XX).
SYMPTOM/CONDITION:
The customer may experience a noise from the rear of the vehicle while driving over uneven surfaces at low speed.
DIAGNOSIS:
If the customer describes the symptom, drive the vehicle over uneven parking lot surfaces with HVAC blower and radio turned off.
1. Was rear suspension noise duplicated?
a. Yes ->Proceed to the Repair Procedure.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 177
b. No -> This bulletin does not apply, further diagnosis required.
PARTS REQUIRED:
NOTE:
Refer to the vehicle's suspension sales code to determine which of the two shock part numbers listed above will be needed to complete the repair.
Only one shock part number listed above will be needed for each repair based on suspension configuration.
REPAIR PROCEDURE:
1. Is the vehicle suspension sales code SDC or SDD/SDH for this vehicle?
a. SDC >>> Use p/n 68144549AC and continue to Step # 2.
b. SDD/SDH >>> Use p/n 68138247AC and continue to Step # 2.
2. Replace both rear shock absorbers based on the correct part designated by sales code listed above. Refer to the detailed removal procedures
available in DealerCONNECT > TechCONNECT under: Service Info > 17 - Rear Suspension > SHOCK ABSORBER, Suspension, Assembly >
Removal/Installation.
3. Drive the vehicle over uneven surfaces at low speed to ensure noise has been eliminated.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Date: 130208
Suspension - Rear End Noise At Low Speeds On Uneven Surfaces
NUMBER: 17-003-13
GROUP: Rear Suspension
DATE: February 08, 2013
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-003-11, DATED NOVEMBER
22, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE
REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.
SUBJECT:
Noise From Rear Of Vehicle Over Uneven Surfaces At Low Speed
OVERVIEW:
This bulletin involves diagnosing a noise at the rear of the vehicle and if necessary, replacing the right and left rear shocks.
MODELS:
2011 - 2013 (RT) Caravan/Town and Country
NOTE:
This bulletin applies to vehicles built before August 04, 2012 (MDH 0804XX).
SYMPTOM/CONDITION:
The customer may experience a noise from the rear of the vehicle while driving over uneven surfaces at low speed.
DIAGNOSIS:
If the customer describes the symptom, drive the vehicle over uneven parking lot surfaces with HVAC blower and radio turned off.
1. Was rear suspension noise duplicated?
a. Yes ->Proceed to the Repair Procedure.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 177
b. No -> This bulletin does not apply, further diagnosis required.
PARTS REQUIRED:
NOTE:
Refer to the vehicle's suspension sales code to determine which of the two shock part numbers listed above will be needed to complete the repair.
Only one shock part number listed above will be needed for each repair based on suspension configuration.
REPAIR PROCEDURE:
1. Is the vehicle suspension sales code SDC or SDD/SDH for this vehicle?
a. SDC >>> Use p/n 68144549AC and continue to Step # 2.
b. SDD/SDH >>> Use p/n 68138247AC and continue to Step # 2.
2. Replace both rear shock absorbers based on the correct part designated by sales code listed above. Refer to the detailed removal procedures
available in DealerCONNECT > TechCONNECT under: Service Info > 17 - Rear Suspension > SHOCK ABSORBER, Suspension, Assembly >
Removal/Installation.
3. Drive the vehicle over uneven surfaces at low speed to ensure noise has been eliminated.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
