This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 23-014-13A
Date: 130419
Body - Sunroof Opens but Won't Close, Cycle Back to Open
NUMBER: 23-014-13 REV. A
GROUP: Body
DATE: April 19, 2013
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-014-13, DATED MARCH 28,
2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE THE APPLICABILITY
STATEMENT AFTER THE MODEL INDICATION.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 13-020. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 178
SUBJECT:
Sunroof Opens But Will Not Close And/Or Cycles Back To Open And/Or Sunroof Glass
Scratched
OVERVIEW:
This bulletin involves inspecting sunroof glass clearance and if necessary, modifying the sunroof reinforcement to allow adequate clearance for
sunroof glass travel.
MODELS:
2012-2013 (RT) Caravan/Town and Country
NOTE:
**This bulletin applies to vehicles built after May 31, 2012 (MDH 0531XX) and
prior to November 1, 2012 (MDH 1101XX).**
SYMPTOM/CONDITION:
The customer may experience the sunroof opens but will not close and/or cycles back to open and/or the outer surface of the sunroof glass is
scratched.
DIAGNOSIS:
If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform
the Repair Procedure.
PARTS REQUIRED:
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 179
1. Adjust sunroof panel flushness along the front of the glass (1)&(2) to 2mm underflush.
Adjust the rear of the sunroof glass panel (3)&(4) to zero/flush (Fig. 1).
NOTE:
Once the proper glass position has been achieved, tighten the six glass
panel attaching screws to 3.5 Nm (31 in.lbs.).
2. Apply two pieces of felt/flock tape p/n 05019055AA to each side of the sunroof glass panel. Apply the tape end to end along the side edge of the
sunroof glass panel (5) starting at the end of the rear corner radius running forward (Fig. 1).
Cycle the sunroof panel to the full open position and use a 2mm feeler gage (1) to check left and right sunroof glass (3) to inner sheet metal
reinforcement (4) gap. Use a flashlight to locate the lowest point between the sheet metal reinforcement (4) and sunroof glass (3) (Fig. 2).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 180
3. Is the clearance between the inner sunroof sheet metal reinforcement and sunroof glass 2mm or greater?
a. Yes >>> This bulletin does not apply, further diagnosis required.
b. No >>> Cycle the sunroof to the fully closed position and remove the felt/flock tape.
Proceed to Step # 4.
4. Remove the sunroof module. Refer to the detailed procedures available in
DealerConnect > TechCONNECT under: Service info > 23-Body > Sunroof >
SUNROOF > Removal.
5. Using a backer plate (1) or heavy (3/8"/10mm minimum thickness) cardboard to
protect and disburse any pressure applied against the outer roof sheet metal, insert the C-4150A ball joint press/special tool (2) into the low hanging
sunroof reinforcement feature (4) (Fig. 3).
6. Insert a 30mm socket or equivalent (3) between the sunroof reinforcement and spindle of the C-4150A ball joint press/special tool to take up
space between the frame and spindle of the press. Carefully tighten the spindle of the press to compress the center of the sunroof reinforcement
upward (Fig. 3).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 181
7. Using a backer plate (1) or heavy (3/8"/10mm minimum thickness) cardboard to
protect and disburse any pressure applied against the outer roof sheet metal, carefully push the remaining left and right side of the low hanging
sunroof reinforcement feature (2) upward using a hammer handle or equivalent blunt tool (3) to provide additional clearance (Fig. 4).
WARNING:
A backer plate must be used to protect the exterior roof sheet metal
panel from deformation and evenly disburse any pressure placed on the
exterior roof panel. Failure to do so will result in damage to the outer roof
panel as the raised center of the reinforcement will contact the outer
panel creating a dimple or dent from focused pressure at the point of
contact.
8. Using an index card or folder stock, create a verification gage (4) that will ensure the proper clearance is achieved as a result of modifying the
sunroof reinforcement. The gage should measure 13.5mm down from the outer roof panel and 30mm inward from the outer edge of the sunroof
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 182
reinforcement. Move the verification gage back and forth along this area to ensure proper clearance is achieved (Fig. 4).
NOTE:
Repeat the modification procedure for the opposite side of the vehicle or on
existing side until desired clearance is achieved.
9. Reinstall the sunroof module. Refer to the detailed procedures available in
DealerConnect > TechCONNECT under: Service info > 23-Body > Sunroof >
SUNROOF > Installation.
10. Is the outside of the sunroof glass panel scratched?
a. Yes >>> Proceed to Step # 11.
b. No >>> Return the vehicle to the customer or dealer inventory.
11. Replace the sunroof glass p/n 68028578AA. Refer to the detailed procedures available in DealerConnect > TechCONNECT under: Service info
> 23-Body > Sunroof > Glass, Sunroof > Removal/Installation.
NOTE:
Adjust sunroof glass to fit flush with the roof line. (Refer to 23 -
Body/Sunroof/GLASS, Sunroof - Adjustments).
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Date: 130419
Body - Sunroof Opens but Won't Close, Cycle Back to Open
NUMBER: 23-014-13 REV. A
GROUP: Body
DATE: April 19, 2013
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-014-13, DATED MARCH 28,
2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE THE APPLICABILITY
STATEMENT AFTER THE MODEL INDICATION.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 13-020. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 178
SUBJECT:
Sunroof Opens But Will Not Close And/Or Cycles Back To Open And/Or Sunroof Glass
Scratched
OVERVIEW:
This bulletin involves inspecting sunroof glass clearance and if necessary, modifying the sunroof reinforcement to allow adequate clearance for
sunroof glass travel.
MODELS:
2012-2013 (RT) Caravan/Town and Country
NOTE:
**This bulletin applies to vehicles built after May 31, 2012 (MDH 0531XX) and
prior to November 1, 2012 (MDH 1101XX).**
SYMPTOM/CONDITION:
The customer may experience the sunroof opens but will not close and/or cycles back to open and/or the outer surface of the sunroof glass is
scratched.
DIAGNOSIS:
If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform
the Repair Procedure.
PARTS REQUIRED:
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 179
1. Adjust sunroof panel flushness along the front of the glass (1)&(2) to 2mm underflush.
Adjust the rear of the sunroof glass panel (3)&(4) to zero/flush (Fig. 1).
NOTE:
Once the proper glass position has been achieved, tighten the six glass
panel attaching screws to 3.5 Nm (31 in.lbs.).
2. Apply two pieces of felt/flock tape p/n 05019055AA to each side of the sunroof glass panel. Apply the tape end to end along the side edge of the
sunroof glass panel (5) starting at the end of the rear corner radius running forward (Fig. 1).
Cycle the sunroof panel to the full open position and use a 2mm feeler gage (1) to check left and right sunroof glass (3) to inner sheet metal
reinforcement (4) gap. Use a flashlight to locate the lowest point between the sheet metal reinforcement (4) and sunroof glass (3) (Fig. 2).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 180
3. Is the clearance between the inner sunroof sheet metal reinforcement and sunroof glass 2mm or greater?
a. Yes >>> This bulletin does not apply, further diagnosis required.
b. No >>> Cycle the sunroof to the fully closed position and remove the felt/flock tape.
Proceed to Step # 4.
4. Remove the sunroof module. Refer to the detailed procedures available in
DealerConnect > TechCONNECT under: Service info > 23-Body > Sunroof >
SUNROOF > Removal.
5. Using a backer plate (1) or heavy (3/8"/10mm minimum thickness) cardboard to
protect and disburse any pressure applied against the outer roof sheet metal, insert the C-4150A ball joint press/special tool (2) into the low hanging
sunroof reinforcement feature (4) (Fig. 3).
6. Insert a 30mm socket or equivalent (3) between the sunroof reinforcement and spindle of the C-4150A ball joint press/special tool to take up
space between the frame and spindle of the press. Carefully tighten the spindle of the press to compress the center of the sunroof reinforcement
upward (Fig. 3).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 181
7. Using a backer plate (1) or heavy (3/8"/10mm minimum thickness) cardboard to
protect and disburse any pressure applied against the outer roof sheet metal, carefully push the remaining left and right side of the low hanging
sunroof reinforcement feature (2) upward using a hammer handle or equivalent blunt tool (3) to provide additional clearance (Fig. 4).
WARNING:
A backer plate must be used to protect the exterior roof sheet metal
panel from deformation and evenly disburse any pressure placed on the
exterior roof panel. Failure to do so will result in damage to the outer roof
panel as the raised center of the reinforcement will contact the outer
panel creating a dimple or dent from focused pressure at the point of
contact.
8. Using an index card or folder stock, create a verification gage (4) that will ensure the proper clearance is achieved as a result of modifying the
sunroof reinforcement. The gage should measure 13.5mm down from the outer roof panel and 30mm inward from the outer edge of the sunroof
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 182
reinforcement. Move the verification gage back and forth along this area to ensure proper clearance is achieved (Fig. 4).
NOTE:
Repeat the modification procedure for the opposite side of the vehicle or on
existing side until desired clearance is achieved.
9. Reinstall the sunroof module. Refer to the detailed procedures available in
DealerConnect > TechCONNECT under: Service info > 23-Body > Sunroof >
SUNROOF > Installation.
10. Is the outside of the sunroof glass panel scratched?
a. Yes >>> Proceed to Step # 11.
b. No >>> Return the vehicle to the customer or dealer inventory.
11. Replace the sunroof glass p/n 68028578AA. Refer to the detailed procedures available in DealerConnect > TechCONNECT under: Service info
> 23-Body > Sunroof > Glass, Sunroof > Removal/Installation.
NOTE:
Adjust sunroof glass to fit flush with the roof line. (Refer to 23 -
Body/Sunroof/GLASS, Sunroof - Adjustments).
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
