1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # M17 Date: 120510
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 104
Recall - R/H Power Liftgate Pinch Sensor Inspection/Replacement
May 2012
Dealer Service Instructions for:
Safety Recall M17 / NHTSA 12V-191
Power Liftgate Pinch Sensor
Models
2012 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This recall applies only to the above vehicles built from March 08, 2012 through March 12, 2012 (MDH 030822 through 031200).
IMPORTANT:
Some of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles
before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles
in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The right side power liftgate pinch sensor on about 470 of the above vehicles may not function as intended, resulting in an increase in force required
to stop the power liftgate during the final closing stages. This could cause an increased risk of personal injury in the event of a liftgate pinch
situation.
Repair
The right side power lift gate pinch sensor must be inspected and replaced if required.
Parts Information
Special Tools
No special tools are required to perform this service procedure.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 105
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule
appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer
inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if
known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be
sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles
of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC
Service Procedure
A. Inspect Right Side Power Liftgate Pinch Sensor
1. Open the rear liftgate.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 106
2. Using a small mirror, inspect the end of the right side power liftgate pinch sensor (Figure 1):
> If there is an upside down "T" molded into the end of the power liftgate pinch sensor, the power liftgate pinch sensor does not require
replacement.
> Close the liftgate and return the vehicle to the customer.
> If there is not an upside down "T" molded into the end of the power liftgate pinch sensor (or it is not legible), the power liftgate pinch
sensor must be replaced. Continue with Section B. Replace Power Liftgate Pinch Sensor.
B. Replace Power Liftgate Pinch Sensor
1. Open the hood and disconnect the negative battery cable.
2. Open the liftgate and remove and save the upper liftgate trim panel.
3. Remove and save the lower liftgate trim panel.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 107
4. Disconnect the right side power liftgate pinch sensor electrical connector (Figure 2).
5. Remove and save the two power liftgate pinch sensor retaining screws (Figure 3).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 108
6. Remove and discard the two pins (Figure 4).
7. Remove and discard the original power liftgate pinch sensor.
8. Place the new power liftgate pinch sensor into position.
9. Engage the wiring harness grommet into the liftgate liftgate pinch sensor.
10. Engage the two power liftgate
pinch sensor push pins.
11. Install the two power liftgate pinch sensor retaining screws (Figure 3). Be sure to press the pinch sensor tight against the liftgate while
tightening the power liftgate pinch sensor screws.
12. Connect the electrical connector from the power liftgate pinch sensor to the body wiring harness (Figure 2).
13. Install the lower liftgate trim panel.
14. Install the upper liftgate trim panel.
15. Connect the negative battery cable and close the hood.
16. Verify the right side power liftgate pinch sensor operation using the following procedure:
a. Cycle the power liftgate through one complete open and close cycle.
b. Cycle the power liftgate a second time and push on the right side power liftgate pinch sensor while the liftgate is halfway closed to verify
that the power liftgate detects an obstruction and returns to the full open position.
WARNING:
Do not place your finger(s) between the liftgate and the body (in the pinch area) to test the power liftgate pinch sensor.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 109
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 104
Recall - R/H Power Liftgate Pinch Sensor Inspection/Replacement
May 2012
Dealer Service Instructions for:
Safety Recall M17 / NHTSA 12V-191
Power Liftgate Pinch Sensor
Models
2012 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This recall applies only to the above vehicles built from March 08, 2012 through March 12, 2012 (MDH 030822 through 031200).
IMPORTANT:
Some of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles
before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles
in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The right side power liftgate pinch sensor on about 470 of the above vehicles may not function as intended, resulting in an increase in force required
to stop the power liftgate during the final closing stages. This could cause an increased risk of personal injury in the event of a liftgate pinch
situation.
Repair
The right side power lift gate pinch sensor must be inspected and replaced if required.
Parts Information
Special Tools
No special tools are required to perform this service procedure.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 105
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule
appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer
inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if
known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be
sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles
of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC
Service Procedure
A. Inspect Right Side Power Liftgate Pinch Sensor
1. Open the rear liftgate.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 106
2. Using a small mirror, inspect the end of the right side power liftgate pinch sensor (Figure 1):
> If there is an upside down "T" molded into the end of the power liftgate pinch sensor, the power liftgate pinch sensor does not require
replacement.
> Close the liftgate and return the vehicle to the customer.
> If there is not an upside down "T" molded into the end of the power liftgate pinch sensor (or it is not legible), the power liftgate pinch
sensor must be replaced. Continue with Section B. Replace Power Liftgate Pinch Sensor.
B. Replace Power Liftgate Pinch Sensor
1. Open the hood and disconnect the negative battery cable.
2. Open the liftgate and remove and save the upper liftgate trim panel.
3. Remove and save the lower liftgate trim panel.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 107
4. Disconnect the right side power liftgate pinch sensor electrical connector (Figure 2).
5. Remove and save the two power liftgate pinch sensor retaining screws (Figure 3).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 108
6. Remove and discard the two pins (Figure 4).
7. Remove and discard the original power liftgate pinch sensor.
8. Place the new power liftgate pinch sensor into position.
9. Engage the wiring harness grommet into the liftgate liftgate pinch sensor.
10. Engage the two power liftgate
pinch sensor push pins.
11. Install the two power liftgate pinch sensor retaining screws (Figure 3). Be sure to press the pinch sensor tight against the liftgate while
tightening the power liftgate pinch sensor screws.
12. Connect the electrical connector from the power liftgate pinch sensor to the body wiring harness (Figure 2).
13. Install the lower liftgate trim panel.
14. Install the upper liftgate trim panel.
15. Connect the negative battery cable and close the hood.
16. Verify the right side power liftgate pinch sensor operation using the following procedure:
a. Cycle the power liftgate through one complete open and close cycle.
b. Cycle the power liftgate a second time and push on the right side power liftgate pinch sensor while the liftgate is halfway closed to verify
that the power liftgate detects an obstruction and returns to the full open position.
WARNING:
Do not place your finger(s) between the liftgate and the body (in the pinch area) to test the power liftgate pinch sensor.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 109
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
