This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 02-002-12
Date: 120221
Suspension - Rattle From R/H Front Of Vehicle
NUMBER: 02-002-12
GROUP: Front Suspension
DATE: February 21, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 12-011. ALL APPLICABLE SOLD
AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE,
USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Rattle Sound At Right Front Of Vehicle
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 123
OVERVIEW:
This bulletin involves torquing the right front upper strut mount fasteners to the proper specification.
MODELS:
2012 (RI) Caravan / Town & Country
NOTE:
This bulletin applies to vehicles built between November 07, 2012 (MDH 1107XX) and November 08, 2012 (MDH 1108XX).
SYMPTOM/CONDITION:
Rattle sound at right front of vehicle.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform
the Repair Procedure.
REPAIR PROCEDURE:
1. Remove the cowl screen. Refer to the detailed procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23-Body >
Exterior > COVER, Cowl Panel > Removal.
2. Torque the three nuts securing the strut assembly to the shock tower to 28 N.m (21 ft.lbs.)(Fig. 1).
3. Install the cowl screen. Refer to the detailed procedures available in DealerCONNECT.
> TechCONNECT under: Service Info > 23-Body > Exterior > COVER, Cowl Panel > Install.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 124
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Date: 120221
Suspension - Rattle From R/H Front Of Vehicle
NUMBER: 02-002-12
GROUP: Front Suspension
DATE: February 21, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 12-011. ALL APPLICABLE SOLD
AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE,
USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Rattle Sound At Right Front Of Vehicle
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 123
OVERVIEW:
This bulletin involves torquing the right front upper strut mount fasteners to the proper specification.
MODELS:
2012 (RI) Caravan / Town & Country
NOTE:
This bulletin applies to vehicles built between November 07, 2012 (MDH 1107XX) and November 08, 2012 (MDH 1108XX).
SYMPTOM/CONDITION:
Rattle sound at right front of vehicle.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform
the Repair Procedure.
REPAIR PROCEDURE:
1. Remove the cowl screen. Refer to the detailed procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23-Body >
Exterior > COVER, Cowl Panel > Removal.
2. Torque the three nuts securing the strut assembly to the shock tower to 28 N.m (21 ft.lbs.)(Fig. 1).
3. Install the cowl screen. Refer to the detailed procedures available in DealerCONNECT.
> TechCONNECT under: Service Info > 23-Body > Exterior > COVER, Cowl Panel > Install.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 124
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
