This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 02-003-12
Date: 120309
Steering - Steering Wheel Out Of Alignment More Than 3 Degrees
NUMBER: 02-003-12
GROUP: Front Suspension
DATE: March 09, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 12-016. ALL APPLICABLE
UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD
VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST,
APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE
SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Steering Wheel Out Of Alignment Greater Than 3 Degrees
OVERVIEW:
This involves inspecting the steering wheel for centered alignment and if necessary adjusting the toe to align the wheel.
MODELS:
2012 (RT) Caravan / Town and Country
NOTE:
This bulletin applies to vehicles built after August 01, 2011 (MDH 0801XX)and before August 31, 2011 (MDH 0831XX).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 122
DISCUSSION:
A small number of vehicles may have been shipped with the steering wheel out of alignment. Dealers are requested to inspect steering wheel for
alignment and if necessary, adjust the toe to center the wheel.
SYMPTOM/CONDITION:
Steering wheel off center greater then 3 degrees.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform
the Repair Procedure if the action is agreed upon by the customer.
REPAIR PROCEDURE:
1. Inspect the steering wheel for alignment on flat ground. Is the alignment greater than 3 degrees to the right or left side?
a. Yes >>> Proceed to Step # 2
b. No >>>> Return the vehicle to the customer or dealer inventory.
2. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT > Service Info >
04 Vehicle Quick Reference > Hoisting > Standard Procedure > HOISTING.
3. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT > Service Info>02- Front Suspension > Standard
Procedure > Wheel Alignment > Toe and adjust the steering wheel to center.
4. Lower the vehicle and road test to verify steering wheel is straight and vehicle does not wander or pull.
5. Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Date: 120309
Steering - Steering Wheel Out Of Alignment More Than 3 Degrees
NUMBER: 02-003-12
GROUP: Front Suspension
DATE: March 09, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 12-016. ALL APPLICABLE
UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD
VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST,
APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE
SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Steering Wheel Out Of Alignment Greater Than 3 Degrees
OVERVIEW:
This involves inspecting the steering wheel for centered alignment and if necessary adjusting the toe to align the wheel.
MODELS:
2012 (RT) Caravan / Town and Country
NOTE:
This bulletin applies to vehicles built after August 01, 2011 (MDH 0801XX)and before August 31, 2011 (MDH 0831XX).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 122
DISCUSSION:
A small number of vehicles may have been shipped with the steering wheel out of alignment. Dealers are requested to inspect steering wheel for
alignment and if necessary, adjust the toe to center the wheel.
SYMPTOM/CONDITION:
Steering wheel off center greater then 3 degrees.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform
the Repair Procedure if the action is agreed upon by the customer.
REPAIR PROCEDURE:
1. Inspect the steering wheel for alignment on flat ground. Is the alignment greater than 3 degrees to the right or left side?
a. Yes >>> Proceed to Step # 2
b. No >>>> Return the vehicle to the customer or dealer inventory.
2. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT > Service Info >
04 Vehicle Quick Reference > Hoisting > Standard Procedure > HOISTING.
3. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT > Service Info>02- Front Suspension > Standard
Procedure > Wheel Alignment > Toe and adjust the steering wheel to center.
4. Lower the vehicle and road test to verify steering wheel is straight and vehicle does not wander or pull.
5. Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
