Monday, January 17, 2022

Disclaimer2010 Cadillac Truck Escalade/ESV RWD V8-6.2L Technical Service Bulletin # 09-08-64-011B Date: 100326

Disclaimer2010 Cadillac Truck Escalade/ESV RWD V8-6.2L Technical Service Bulletin # 09-08-64-011B Date: 100326



Instruments - L/H Door Mirror Glass Distorted



ENGINEERING INFORMATION



Bulletin No.: 09-08-64-011B



Date: March 26, 2010



Subject: EI09080 - Left Outside Rear View Mirror, Distorted Mirror Glass (Review Engineering Results)



Models:



2009-2010 Cadillac Escalade, Escalade ESV, Escalade EXT



2009-2010 Chevrolet Avalanche, Silverado, Suburban, Tahoe



2009-2010 GMC Sierra, Yukon, Yukon XL



All Equipped with Outside Rearview Mirror RPOs DL8 or DL3



Supercede:



This bulletin is being revised to add the 2010 model year. Please discard Corporate Bulletin Number 09-08-64-011A (Section 08 - Body and



Accessories).



As a result of this EI and parts review through the Warranty Parts Center (WPC), we have found that most of our warranty claims are due to



transportation and/or customer damage and not a defect in material. Refer to published diagnostics and repairs in SI to correct any concern with the



outside rearview mirror or glass.



Note



The outside rearview mirror assembly components are serviced separately. If the concern is with one of the mirror assembly components, replace



just the components, and not the entire outside rearview mirror assembly. For the mirror glass, refer to Outside Rearview Mirror Glass Replacement



in SI. For the actuator, refer to Outside Rearview Mirror Motor Replacement in SI. For the housing, refer to Outside Rearview Mirror Housing



Replacement in SI. When replacing the mirror assembly components, refer to Groups 16.068 and 16.069 of the appropriate GM Parts Catalog for



part numbers and usage.



The 2010 warranty booklet has been updated with the following language:



Damage Due to Impact, Use, or the Environment



Windshield or glass cracks, chips or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless



of mileage if caused by defects in material or workmanship.



Lights, lens, mirrors, paint, grill, moldings and trim are not covered for cracks, chips, scratches, dents, dings and punctures or tears as a result of



impact with other objects or road hazards. In addition, cracks, chips, scratches or other damage to the face of a radio or instrument cluster from



impact or foreign objects is not covered.