2010 Cadillac CTS Sedan AWD V6-3.0L Technical Service Bulletin # 09-08-44-006D Date: 100422
Navigation Radio - Display Squeaks/Makes Noise
TECHNICAL
Bulletin No.: 09-08-44-006D
Date: April 22, 2010
Subject: Navigation Information Display Squeaks or Makes Noise (Lubricate Display Mechanism or Trim Excess Material)
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Models:
2008-2009 Cadillac CTS, CTS-V
2010 Cadillac CTS, CTS-V, CTS Sport Wagon
Built Prior to VIN Breakpoint A0106362
All Equipped with Navigation Radio (RPOs UAV, U2Y, U2X)
Supercede:
This bulletin is being revised to add the 2010 model year and associated repair information. Please discard Corporate Bulletin Number
09-08-44-006C (Section 08 - Body and Accessories).
Condition
Some customers may comment that the navigation information display squeaks or makes noise when it is raised or lowered.
Cause
2008-2009 Cadillac CTS, CTS-V
This condition may be caused by the gears and guides on the navigation display mechanism.
2010 Cadillac CTS, CTS-V, CTS Sport Wagon
This condition may be caused by excess instrument panel material rubbing on the navigation information display housing in the upper right corner.
Correction
2008-2009 Cadillac CTS, CTS-V
Important
DO NOT replace the navigation information display for this concern. Perform the following repair before diagnosing and replacing the
navigation information display.
1. Remove the navigation information display opening cover. Refer to Navigation Information Display Opening Cover Replacement in SI.
2. Remove the navigation information display. Refer to Radio, Video, Audio Disc Player, and Navigation Information Display Replacement in
SI.
Caution
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DO NOT drag the display on the work table. Dragging the display on the work table may cause the rubber pad (1) to come off.
3. Move the display to a suitable work table.
4. Using care, manually move the display from the lower position (1) to the upper most position (2).
5. Use the recommended brush shown above to apply lubricant in the following step. For best application of the lubricant, use a brush that has
bristles 3-5 mm (0.125-0.2 in) wide and 10 mm (0.394 in) long.
6. Using the brush shown in the previous step, apply lubricant to the right side path of the bush guide from bottom to top. The lubricant should
be applied in two applications as shown.
7. Use the guide shown for the minimum (1), standard (2) and maximum (3) amount of lubricant to use. Repeat Steps 6 and 7 on the left side
bush guide.
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8. After you have applied the lubricant with the display in the upper most position (2), carefully move the display manually down (1), then up
(2), and finally down again (1).
9. Install the display back into the vehicle. Refer to Radio, Video, Audio Disc Player, and Navigation Information Display Replacement in SI.
10. Install the display opening cover. Refer to Navigation Information Display Opening Cover Replacement in SI.
2010 Cadillac CTS, CTS-V, CTS Sport Wagon
Important
DO NOT replace the navigation information display for this concern. Perform the following repair before diagnosing and replacing the
navigation information display.
1. Remove the front floor console applique. Refer to Front Floor Console Applique Replacement in SI.
2. Remove the front floor console transmission shift opening trim plate. Refer to Front Floor Console Transmission Shift Opening Trim Plate
Replacement in SI.
3. Remove the center instrument panel trim plate applique. Refer to Instrument Panel Trim Plate Applique Replacement - Center in SI.
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4. Remove the right side instrument panel trim plate applique. Refer to Instrument Panel Trim Plate Applique Replacement - Right Side in SI.
5. Remove the radio control assembly. Refer to Radio Control Assembly Replacement (with Navigation Display) in SI. Do not disconnect any
connectors.
6. Raise the navigation information display by pressing the NAV button on the radio control.
7. Using a sharp X-Acto(R) knife or utility knife, trim the excess instrument panel material on the right side of the navigation display in the area
shown (1). Only trim off the excess flap or bulged material.
Important
Avoid nicking or scratching the navigation display when trimming the excess material from the instrument panel.
8. When correctly trimmed, the instrument panel will appear as shown above (1). The resulting trimmed area should only extend about halfway
up the small section of the instrument panel as shown between the two arrows in the picture above.
9. Install the radio control assembly. Refer to Radio Control Assembly Replacement (with Navigation Display) in SI. Do not disconnect any
connectors.
10. Install the right side instrument panel trim plate applique. Refer to Instrument Panel Trim Plate Applique Replacement - Right Side in SI.
11. Install the center instrument panel trim plate applique. Refer to Instrument Panel Trim Plate Applique Replacement - Center in SI.
12. Install the front floor console transmission shift opening trim plate. Refer to Front Floor Console Transmission Shift Opening Trim Plate
Replacement in SI.
13. Install the front floor console applique. Refer to Front Floor Console Applique Replacement in SI.
Parts Information
Warranty Information
Use the correct labor operation for the appropriate repair.
For vehicles repaired under warranty, use the table above.
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