2010 Cadillac Truck SRX AWD V6-2.8L Turbo Technical Service Bulletin # 10309A Date: 101117
Campaign - Power Steering Fluid Leak
CUSTOMER SATISFACTION
Bulletin No.: 10309A
Date: November 17, 2010
2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 280
Subject: 10309A - Power Steering Fluid Leak
Models:
2010-2011 Cadillac SRX
Supercede:
Step 3 of the Service Procedure has been revised. Dealers are to remove the right (passenger) side power steering nut. Please discard all copies of
bulletin 10309, issued November 2010.
Due to part availability, customers involved in this program will be notified in phases.
Condition
Certain 2010 and 2011 model year Cadillac SRX vehicles may have a condition in which, over time, the power steering gear return line may wear
due to movement of the line. If this occurs, a power steering fluid leak may develop. If there is a sufficient amount of fluid loss, the driver will hear
noise from the power steering pump and increased effort may be required for steering.
Correction
Dealers are to install a protective sleeve over the power steering gear return line and secure the line with a bracket.
Vehicles Involved
Involved are certain 2010-2011 Cadillac SRX vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty
system. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and
address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your
"involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 281
2. Remove the steering gear heat shield (1) from the vehicle.
3. Remove the right (passenger side) power steering gear nut (6).
4. Clean the power steering gear outlet pipe (7) with a shop towel.
5. Install the grommet (1) on the power steering gear outlet pipe (7) and rotate the grommet so that the split is facing rearward.
Loose assemble in this position
2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 282
Rotate into final position as loose assembly
6. Open the p-clip bracket (2) and wrap it around the grommet (1) carefully. Ensure that the p-clip bracket is within the grommet flanges.
Ensure that the grommet remains fully wrapped around the power steering gear outlet pipe. The slit of the grommet must face rearward.
Note
Loose assembly of the p-clip and thick bracket is required.
7. Rotate the p-clip legs (2) upward as shown in the illustration.
8. Attach the thick bracket to the p-clip legs (2) by locating the M6 screw hole of the P-clip legs to the thick bracket weld nut (3).
9. Apply Loctite 272 to the threads of the M6 screw (5).
10. Install M6 screw (5) finger tight. Do NOT tighten the M6 screw with a tool.
11. Rotate the loose assembly down and place the thick bracket (3) over the power steering gear bolt.
12. Place the hardened washer (4) over bracket on the power steering gear bolt.
13. Finger-tighten the power steering gear bolt and nut (6).
14. With the power steering gear nut and M6 screw finger tight, confirm the position of the grommet on the power steering gear outlet pipe.
Ensure that the grommet slit orientation is rearward as shown in the illustration.
15. Tighten the power steering gear bolt to 115 Nm(90 lb ft) + 90 degrees. Hold the power steering gear nut and thick bracket with the weld nut
stationary while tightening the power steering gear bolt.
16. Tighten the M6 screw to 8 Nm(71 lb in).
17. Ensure that the new power steering gear outlet pipe bracket assembly is installed correctly and properly supports the power steering gear
outlet pipe.
18. Install the conduit sleeve onto the power steering gear outlet pipe.
1. Push the conduit sleeve (open split on conduit) onto the power steering gear outlet pipe.
2. Orient the conduit split outboard (same side of vehicle as the tie rod).
3. Position the conduit sleeve so that the inboard end is tight up against the grommet (installed in Step 5).
4. Secure a tie strap to the midpoint of the conduit right at the center bend of the power steering gear outlet pipe (section B).
5. Secure a tie strap near both ends of the conduit (sections A and C).
6. Cut the excess tie strap.
2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 283
19. Install the steering gear heat shield (1).
20. Lower the vehicle.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is
covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty
coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these
customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners
outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this
program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this
time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program
follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service in the future, you must take
the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 284
Owner Letter
Owner Letter
Dear General Motors Customer:
We have learned that your 2010 or 2011 model year Cadillac SRX vehicle may have a condition in which, over time, the power steering gear return
line may wear due to movement of the line. If this occurs, a power steering fluid leak may develop. If there is a sufficient amount of fluid loss, you
will hear noise from the power steering pump and increased effort may be required for steering.
Your satisfaction with your Cadillac SRX is very important to us, so we are announcing a program to prevent this condition.
What We Will Do: Your GM dealer will install a protective sleeve over the power steering gear return line and secure the line with a bracket. This
service will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an
appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled
appointment date.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed
below.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some
other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for
details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout
your ownership experience, to ensure that your Cadillac SRX provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
