Owner Letter2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 23-024-12 Date: 120901
Interior - 2nd Row Seat Won't Unlatch From Floor To Stow
NUMBER: 23-024-12
GROUP: Body
DATE: September 01, 2012
SUBJECT:
2nd Row Stow And Go Seat Will Not Unlatch From Floor In Order To Stow
OVERVIEW:
This bulletin involves manually unlatching the seat and stowing it in order to inspect the floor mechanism cable housing to ensure it is properly
seated in its retaining bracket. It may be necessary to reinstall the cable housing in its retention bracket in order to install a tie strap to help retain it to
the bracket.
MODELS:
2009 - 2012(RT)Caravan / Town and Country
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 81
SYMPTOM/CONDITION:
The customer may notice that the 2nd row stow and go seat(s) will not unlatch from the floor in order to place it into stow mode.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
NOTE:
One 4.2oz bottle of 3M 08681 Single Step Primer will service approximately 100 vehicles for this repair.
REPAIR PROCEDURE:
1. The 2nd row Stow and Go seats can be manually unlatched at the floor release mechanism located under the bottom of the seat near the rear of
the seat track (1). Pull upward on the floor release mechanism lever (2) in order to release the seat from its floor anchors.(Fig. 1).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 82
2. Stow both 2nd row seats in order to gain access to the underside of each seat. Inspect both 2nd row seats to ensure the floor release mechanism
cable housing (2) is properly seated in the cable housing retention bracket (3) (Fig. 2).
3. Was the cable housing properly seated in the cable housing retention bracket on both 2nd row seats?
a. Yes -> Proceed to Step # 9.
b. No -> Proceed to Step # 4.
4. Remove the bottom seat cushion and cover (2) from the affected seat(s) in order to gain access and remove the elastic cushion support (3) to
access the inner seat latch mechanism assembly. Refer to the detailed procedures available in DealerConnect > TechCONNECT > under: Service
Info > 23 - Body > Seats, Second Row, Stow-n-Go > COVER, Seat Cushion, Stow-n-Go > Removal.
NOTE:
The seat assembly must be in the full upright (non-stowed position) in order to complete this step.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 83
5. With the seat still in the upright position, remove the harness retaining clip (1) from the latch mechanism cover (2) (Fig. 4).
6. Stow the 2nd row seat in order to gain access to the underside of the seat and remove the latch mechanism cover retainer (3) (Fig. 4).
7. With the latch mechanism cover removed, disconnect both tension springs (1) in order to rotate the latch mechanism clockwise (2) and relieve
tension on the floor latch cable housing to reinstall it into the cable housing retention bracket (3) (Fig. 5).
8. Reverse Step # 7 through Step # 4 to reassemble and install the seat cushion and cover.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 84
9. Stow both 2nd row seats in order to gain access to the underside of each seat and drill a 1/4"(6mm) hole in the bottom of each seat frame in the
approximate location (2) indicated in (Fig. 6) and (Fig. 7).
10. Apply corrosion protection such as 3M 08682 Single step primer (3) or equivalent to the hole drilled in the lower seat frame (Fig. 6) and (Fig.
7).
11. Insert a tie strap through the hole located in each lower seat frame so that it wraps around the floor mechanism cable housing in order to hold it
securely into the cable housing retaining bracket (Fig. 7).
1. Return the seat assembly to the full upright (non-stowed position) to ensure it will unlatch from the floor in order to place it into stow mode.
2. Did the seat function properly?
a. Yes -> Return the vehicle to the customer.
b. No -> Further diagnosis is required.
POLICY:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 85
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Interior - 2nd Row Seat Won't Unlatch From Floor To Stow
NUMBER: 23-024-12
GROUP: Body
DATE: September 01, 2012
SUBJECT:
2nd Row Stow And Go Seat Will Not Unlatch From Floor In Order To Stow
OVERVIEW:
This bulletin involves manually unlatching the seat and stowing it in order to inspect the floor mechanism cable housing to ensure it is properly
seated in its retaining bracket. It may be necessary to reinstall the cable housing in its retention bracket in order to install a tie strap to help retain it to
the bracket.
MODELS:
2009 - 2012(RT)Caravan / Town and Country
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 81
SYMPTOM/CONDITION:
The customer may notice that the 2nd row stow and go seat(s) will not unlatch from the floor in order to place it into stow mode.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
NOTE:
One 4.2oz bottle of 3M 08681 Single Step Primer will service approximately 100 vehicles for this repair.
REPAIR PROCEDURE:
1. The 2nd row Stow and Go seats can be manually unlatched at the floor release mechanism located under the bottom of the seat near the rear of
the seat track (1). Pull upward on the floor release mechanism lever (2) in order to release the seat from its floor anchors.(Fig. 1).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 82
2. Stow both 2nd row seats in order to gain access to the underside of each seat. Inspect both 2nd row seats to ensure the floor release mechanism
cable housing (2) is properly seated in the cable housing retention bracket (3) (Fig. 2).
3. Was the cable housing properly seated in the cable housing retention bracket on both 2nd row seats?
a. Yes -> Proceed to Step # 9.
b. No -> Proceed to Step # 4.
4. Remove the bottom seat cushion and cover (2) from the affected seat(s) in order to gain access and remove the elastic cushion support (3) to
access the inner seat latch mechanism assembly. Refer to the detailed procedures available in DealerConnect > TechCONNECT > under: Service
Info > 23 - Body > Seats, Second Row, Stow-n-Go > COVER, Seat Cushion, Stow-n-Go > Removal.
NOTE:
The seat assembly must be in the full upright (non-stowed position) in order to complete this step.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 83
5. With the seat still in the upright position, remove the harness retaining clip (1) from the latch mechanism cover (2) (Fig. 4).
6. Stow the 2nd row seat in order to gain access to the underside of the seat and remove the latch mechanism cover retainer (3) (Fig. 4).
7. With the latch mechanism cover removed, disconnect both tension springs (1) in order to rotate the latch mechanism clockwise (2) and relieve
tension on the floor latch cable housing to reinstall it into the cable housing retention bracket (3) (Fig. 5).
8. Reverse Step # 7 through Step # 4 to reassemble and install the seat cushion and cover.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 84
9. Stow both 2nd row seats in order to gain access to the underside of each seat and drill a 1/4"(6mm) hole in the bottom of each seat frame in the
approximate location (2) indicated in (Fig. 6) and (Fig. 7).
10. Apply corrosion protection such as 3M 08682 Single step primer (3) or equivalent to the hole drilled in the lower seat frame (Fig. 6) and (Fig.
7).
11. Insert a tie strap through the hole located in each lower seat frame so that it wraps around the floor mechanism cable housing in order to hold it
securely into the cable housing retaining bracket (Fig. 7).
1. Return the seat assembly to the full upright (non-stowed position) to ensure it will unlatch from the floor in order to place it into stow mode.
2. Did the seat function properly?
a. Yes -> Return the vehicle to the customer.
b. No -> Further diagnosis is required.
POLICY:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 85
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
