This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 23-012-12A
Date: 121004
Body/Interior - Sliding Door Trim Contacts Quarter Panel
NUMBER: 23-012-12 REV. A
GROUP: Body
DATE: October 04, 2012
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-012-12, DATED MARCH 20,
2012 WHICH SHOULD BE REMOVED FROM YOUR FILES.
SUBJECT:
Sliding Door Trim Contacting Vehicle Rear Quarter
OVERVIEW:
This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the
sliding door is opened.
MODELS:
2008 - 2012 (RT) Dodge Caravan
2008 - 2012 (RT) Chrysler Town and Country
NOTE:
This bulletin applies to vehicles built prior to February 11, 2012 (MDH 0211XX).
SYMPTOM/CONDITION:
The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors.
PARTS REQUIRED:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 18
SPECIAL TOOLS/EQUIPMENT REQUIRED:
DIAGNOSIS:
In some instances interior door panel to quarter panel contact has been noted on both left and right sides of the vehicle. Design clearances of the
interior door panel are aggravated by heat which causes the door panel to relax and bow, which may contact the rear quarter panel (Fig. 1). In order
to correct this condition and avoid costly paint repairs an additional retention point needs to be added to prevent the door panel bowing condition. If
the customer describes the symptom, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Remove both door trim panels. Refer to the detailed procedures available in DealerConnect>TechCONNECT> under: Service Info> 23-Body>
Doors - Sliding>PANEL, Door Trim> Removal.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 19
2. Remove the standoff from the back side of each door panel (Fig. 2).
3. Cut the sound deadener on the back side of each door panel as shown in (Fig. 3).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 20
4. Carefully drill a 5/16"(8mm) hole through door module at the center of the formation/standoff (1) directly above the door module (if equipped)
or just forward of the part number tag (Fig. 4).
NOTE:
Make sure door window is in the full upward position before drilling hole in door module.
5. Fully seat the white dual lock push clips (1) from repair kit into the 5/16" (8mm) hole in the door modules (Fig. 5).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 21
6. Temporarily engage the dual lock halves in order to transfer the clip location from the module to the door panel using Kent Leak Trace Powder
or equivalent and scribe the clip location on the back side of the door panel as shown in (Fig. 6).
NOTE:
Door trim panel(s) will need to be rough set and pressurized to transfer the contact location. Leak trace powder should be applied to the
approximate clip location on the back side of the door trim panel.
NOTE:
Do not engage dual lock halves and remove peel-off backing to locate the door trim panel side of the clip as this could result in an improperly
placed clip while reinstalling the door panel. Improperly placing the clip can possibly destroy it if removal or repositioning is required. Do not
use grease to transfer clip location as this will leach into the plastic surface of the trim panel and affect clip adhesive retention.
7. Clean the surface area (1) of both door trim panels to be bonded with isopropyl alcohol (Fig. 7).
8. Once the alcohol has evaporated apply 3M 4298 adhesion promoter or equivalent to the surface area (1) where the dual lock adhesive backer will
bond (Fig. 7).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 22
9. Firmly pressurize the blue dual lock clip at scribed location for 5 seconds after removing the protective backing off the adhesive side of the clip.
NOTE:
Let the blue dual lock clip cure for 1 hour before reinstalling the door trim panels.
10. Reinstall both door trim panels. Refer to the detailed procedures available in DealerConnect>TechCONNECT> under: Service Info> 23-Body>
Doors - Sliding> PANEL, Door Trim> Installation.
11. Seat door trim panel and press at new attachment location.
NOTE:
An audible "click" should be heard when pressing the door trim panel in place
12. Validate door trim panel clearance to rear quarter panel (Min Gap is 3/16" / 6mm) (Fig. 9).
NOTE:
Gap can be checked by applying modeling clay to the suspect area of the quarter panel.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
Date: 121004
Body/Interior - Sliding Door Trim Contacts Quarter Panel
NUMBER: 23-012-12 REV. A
GROUP: Body
DATE: October 04, 2012
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-012-12, DATED MARCH 20,
2012 WHICH SHOULD BE REMOVED FROM YOUR FILES.
SUBJECT:
Sliding Door Trim Contacting Vehicle Rear Quarter
OVERVIEW:
This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the
sliding door is opened.
MODELS:
2008 - 2012 (RT) Dodge Caravan
2008 - 2012 (RT) Chrysler Town and Country
NOTE:
This bulletin applies to vehicles built prior to February 11, 2012 (MDH 0211XX).
SYMPTOM/CONDITION:
The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors.
PARTS REQUIRED:
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 18
SPECIAL TOOLS/EQUIPMENT REQUIRED:
DIAGNOSIS:
In some instances interior door panel to quarter panel contact has been noted on both left and right sides of the vehicle. Design clearances of the
interior door panel are aggravated by heat which causes the door panel to relax and bow, which may contact the rear quarter panel (Fig. 1). In order
to correct this condition and avoid costly paint repairs an additional retention point needs to be added to prevent the door panel bowing condition. If
the customer describes the symptom, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Remove both door trim panels. Refer to the detailed procedures available in DealerConnect>TechCONNECT> under: Service Info> 23-Body>
Doors - Sliding>PANEL, Door Trim> Removal.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 19
2. Remove the standoff from the back side of each door panel (Fig. 2).
3. Cut the sound deadener on the back side of each door panel as shown in (Fig. 3).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 20
4. Carefully drill a 5/16"(8mm) hole through door module at the center of the formation/standoff (1) directly above the door module (if equipped)
or just forward of the part number tag (Fig. 4).
NOTE:
Make sure door window is in the full upward position before drilling hole in door module.
5. Fully seat the white dual lock push clips (1) from repair kit into the 5/16" (8mm) hole in the door modules (Fig. 5).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 21
6. Temporarily engage the dual lock halves in order to transfer the clip location from the module to the door panel using Kent Leak Trace Powder
or equivalent and scribe the clip location on the back side of the door panel as shown in (Fig. 6).
NOTE:
Door trim panel(s) will need to be rough set and pressurized to transfer the contact location. Leak trace powder should be applied to the
approximate clip location on the back side of the door trim panel.
NOTE:
Do not engage dual lock halves and remove peel-off backing to locate the door trim panel side of the clip as this could result in an improperly
placed clip while reinstalling the door panel. Improperly placing the clip can possibly destroy it if removal or repositioning is required. Do not
use grease to transfer clip location as this will leach into the plastic surface of the trim panel and affect clip adhesive retention.
7. Clean the surface area (1) of both door trim panels to be bonded with isopropyl alcohol (Fig. 7).
8. Once the alcohol has evaporated apply 3M 4298 adhesion promoter or equivalent to the surface area (1) where the dual lock adhesive backer will
bond (Fig. 7).
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 22
9. Firmly pressurize the blue dual lock clip at scribed location for 5 seconds after removing the protective backing off the adhesive side of the clip.
NOTE:
Let the blue dual lock clip cure for 1 hour before reinstalling the door trim panels.
10. Reinstall both door trim panels. Refer to the detailed procedures available in DealerConnect>TechCONNECT> under: Service Info> 23-Body>
Doors - Sliding> PANEL, Door Trim> Installation.
11. Seat door trim panel and press at new attachment location.
NOTE:
An audible "click" should be heard when pressing the door trim panel in place
12. Validate door trim panel clearance to rear quarter panel (Min Gap is 3/16" / 6mm) (Fig. 9).
NOTE:
Gap can be checked by applying modeling clay to the suspect area of the quarter panel.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
