Cadillac ATS AWD V6-3.6L Technical Problem # 12257B Date: 121114
Campaign - Navigation System SD Card Update
SERVICE UPDATE
Bulletin No.: 12257B
Date: November 14, 2012
2013 Cadillac ATS AWD V6-3.6L 5
Subject: 12257B Service Update for Inventory and Customer Vehicles Navigation System Does Not Calculate Most Optimal Route Expires with
Base Warranty
Models:
2013 Cadillac ATS, SRX, XTS
Equipped with Navigation System (IO6/UY4)
Supercede:
The service procedure has been revised to include an additional MAP part number in Steps 2 and 7. Please discard all copies of bulletin 12257A.
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin
will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to inspect and, if necessary, update the Navigation Map Database with an SD card on certain 2013 model
year Cadillac ATS, SRX, and XTS vehicles, equipped with a navigation system (IO6/UY4). The navigation system in these vehicles may not
calculate the most optimal route, randomly avoid some stretches of highway, and perform unexpected detours even under good traffic conditions.
This happens mostly in areas with high-occupancy vehicle (HOV) lanes and evacuation roads.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles
that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership
technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to
routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the
"Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
Parts Pre-Ship Information
Important
The navigation update SD card, P/N 23113171, which is required to complete this service update, was shipped to Cadillac dealers for use
with bulletin # PI0823, which has now been cancelled. All Cadillac dealers should receive this card no later than Friday, October 19, 2012
(in Canada, Tuesday, October 23, 2012). This single card will update all involved vehicles. DO NOT GIVE THE SD CARD TO THE
CUSTOMER. Do not order the SD card from GMCC&A or the GM Nav Disc Center. If you have not received your SD card and you have involved
vehicles, the SD card can be obtained from the Warranty Parts Center (WPC) using the Parts Request Form found at the end of this bulletin.
Service Procedure
Update the Navigation Map Database with SD card, P/N 23113171, following the steps below.
Caution
Do not turn the ignition off or remove the power to the radio during the update.
Caution
Do not eject the SD card during the update.
1. With the vehicle off and the brake pedal not applied, press and hold the ignition button for at least five seconds to place the vehicle in Service
Only mode.
Note
Ensure that all USB devices, SD cards, phone, and media devices have been disconnected.
2. From the Home Page, press Settings > Software Information and scroll down to check the current Map part number.
- If the Map part number is 23113171 or 22993553, the updated software is already installed. No further action is required.
- If the Map part number is NOT 23113171 or 22993553, the software requires update. Proceed to the next step.
2013 Cadillac ATS AWD V6-3.6L 6
3. Install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12V jumper or
booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
4. Insert the SD card into the slot located in the center console and wait for popup.
5. Press the "update" button.
6. Follow the on screen instructions and wait for the download to complete. Once the update is completed, the system will restart and return to
the Home Page. The download of the navigation map data may take up to 45 minutes.
Note
If the status bar display is lost during the update, it can be retrieved by returning to the Home Page and pressing the Weather icon.
7. Confirm that the new navigation map software is 23113171 or 22993553 using the procedure in Step 2 above.
8. Eject the software update SD card from the slot and retain at your dealership. The SD card is to be used on all involved vehicles.
Warranty Transaction Information
Submit a transaction using the table below.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still
covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.
IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax BOTH pages so that the WPC
receives all the needed information. Missing information will delay or prevent the part from being shipped.
Disclaimer
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