Cadillac ATS AWD V6-3.6L Technical Problem # 12265A Date: 130314
Campaign - Radio Control Assembly Replacement
SERVICE UPDATE
2013 Cadillac ATS AWD V6-3.6L 105
Bulletin No.: 12265A
Date: March 14, 2013
Subject: 12265A Service Update for Customer Vehicles Automatic Radio Volume Increase and/or Radio Control Assembly Buttons Not Operating
as Designed Expires with Base Warranty
Models:
2013 Cadillac ATS, SRX, XTS
Supercede:
The labor time for the Cadillac SRX and XTS has been revised. Please discard all copies of bulletin 12265.
This service update includes customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the
involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to replace the radio control assembly on certain 2013 model year Cadillac ATS, SRX, and XTS vehicles.
Customers may comment that the radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or
may not occur on subsequent ignition cycles. Customers may also comment that the heated and/or ventilated seat operation may turn on without
input, and/or the outside buttons on the radio control assembly may not work.
This service procedure should be completed as soon as possible on customer vehicles that return to the dealer for any type of service during
the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership
technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to
routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle
eligibility.
Parts Information
US/CN: Radio control assemblies/ICS required to complete this service update are to be obtained from your local GM Authorized Electronic
Service Center. Do not order parts from General Motors Customer Care and Aftersales (GMCC&A).
Export: Radio control assemblies/ICS required to complete this service update are to be obtained using normal ordering procedures.
Service Procedure
1. Remove the radio control assembly. Refer to Radio Control Assembly Replacement in SI.
2. Install a new radio control assembly. Refer to Radio Control Assembly Replacement in SI.
Warranty Transaction Information
Submit a transaction using the table below.
* The labor time shown includes 0.2 hours ESC administrative allowance.
** Submit the $25.00 ESC net item in administrative allowance field.
*** In the event that a mobile service is provided at the dealership, the R&R labor time and the $25.00 net amount are NOT to be claimed; however,
the 0.2 hr administrative allowance is claimed once per warranty repair/exchange.
Dealer Program Responsibility
2013 Cadillac ATS AWD V6-3.6L 106
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still
covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.
Disclaimer
