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Cadillac ATS AWD V6-3.6L Technical Problem # 12262B Date: 130320 Campaign - Seat Memory Control Module Programming

 Cadillac ATS AWD V6-3.6L Technical Problem # 12262B Date: 130320
Campaign - Seat Memory Control Module Programming
SERVICE UPDATE
Bulletin No.: 12262B
Date: March 20, 2013
Subject: 12262B Service Update for Inventory and Customer Vehicles Seat Memory Control Module Reprogram Expires with Base Warranty
Models:
2013 Cadillac ATS, SRX, XTS
Equipped with Seat Memory Function
Supercede:
The Purpose paragraph has been revised to clarify the condition. Please discard all copies of bulletin 12262A.
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin
will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to reprogram the seat memory control module on certain 2013 model year Cadillac ATS, SRX, and XTS
vehicles, equipped with the seat memory feature. The reprogramming of the seat memory control module will change how the auto memory recall
feature recalls the stored memory settings from the RKE transmitters.
Depending on the vehicle model and options, the position of the driver seat, outside mirrors, power tilt and telescoping steering column, and
adjustable pedals can be stored in the 2 memory settings located on either the driver's door panel or driver's seat. In addition, the RKE transmitters
are also linked to the same memory positions if the Auto Memory Recall feature is enabled in the vehicle personalization menu. The feature will
recall the saved memory positions based on which RKE transmitter is being used to either open the door or start the vehicle.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles
that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership
technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to
routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the
"Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
No parts are required for this service update.
Service Procedure
Seat Memory Control Module Reprogramming
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure
2013 Cadillac ATS AWD V6-3.6L   107
are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for reprogramming,
ensure that it is updated with the latest software version. Use TIS2WEB on or after 1/16/13 to obtain the calibration. If you cannot access the
calibration, call the Techline Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an
approved Midtronics(R) PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery
voltage during programming.
2. Reprogram the seat memory control module. Refer to SI and Service Programming System (SPS) documentation for programming
instructions, if required.
1. Connect the MDI to the vehicle.
2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
Note
During the programming event, a warning message may appear of the TIS2WEB screen that states the data files already exist in the
module. Ignore the warning message and program the module.
3. For CadillacXTS and ATS, select K40 Seat Memory Control Module -- Programming from the Supported Controllers screen. For Cadillac
SRX, select MSM Memory Seat Module ---Programming from the Supported Controllers screen.
4. Follow the on-screen instructions.
5. For CadillacXTS and ATS, proceed to Step 3. For Cadillac SRX, select MSM Memory Seat Module --- Setup from the Supported
Controllers screen.
6. Follow the on-screen instructions. Proceed to step 3 after performing setup.
Note
After programming is completed, perform Steps 3-6 to avoid future misdiagnosis.
3. Turn the ignition OFF for 10 seconds.
4. Open and close the door.
5. Connect the scan tool to the data link connector.
6. With ignition ON and engine OFF, clear all diagnostic trouble codes (DTCs) from all modules using a scan tool.
7. For U.S.: Provide the customer with a copy of the applicable Owner Manual Insert located in the GlobalConnect Library, message number
D_0000072219 (ATS), D_0000072220 (SRX), and D_0000072222 (XTS). Review the changes with the customer, and offer to place the
insert in their owner manual.
For Canada: Provide the customer with a copy of the applicable Owner Manual Insert located in the GlobalConnect Library; Service;
Warranty Administration; Warranty Administration Home Page, under column titled Field Actions/Recalls. Review the changes with the
customer, and offer to place the insert in their owner manual.
For GMOD Cadillac Europe: Provide the customer with a copy of the applicable Owner Manual Insert attached. Details found on the
GMOD Cadillac Europe Service Provider (www.KWParts.com) website under the "Campaign" tab. Review the changes with the customer,
and place the insert in their owner manual.
Warranty Transaction Information
Submit a transaction using the table below.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still
covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.
2013 Cadillac ATS AWD V6-3.6L   108
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 12265A Date: 130314 Campaign - Radio Control Assembly Replacement

 Cadillac ATS AWD V6-3.6L Technical Problem # 12265A Date: 130314
Campaign - Radio Control Assembly Replacement
SERVICE UPDATE
2013 Cadillac ATS AWD V6-3.6L   105
Bulletin No.: 12265A
Date: March 14, 2013
Subject: 12265A Service Update for Customer Vehicles Automatic Radio Volume Increase and/or Radio Control Assembly Buttons Not Operating
as Designed Expires with Base Warranty
Models:
2013 Cadillac ATS, SRX, XTS
Supercede:
The labor time for the Cadillac SRX and XTS has been revised. Please discard all copies of bulletin 12265.
This service update includes customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the
involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to replace the radio control assembly on certain 2013 model year Cadillac ATS, SRX, and XTS vehicles.
Customers may comment that the radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or
may not occur on subsequent ignition cycles. Customers may also comment that the heated and/or ventilated seat operation may turn on without
input, and/or the outside buttons on the radio control assembly may not work.
This service procedure should be completed as soon as possible on customer vehicles that return to the dealer for any type of service during
the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership
technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to
routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle
eligibility.
Parts Information
US/CN: Radio control assemblies/ICS required to complete this service update are to be obtained from your local GM Authorized Electronic
Service Center. Do not order parts from General Motors Customer Care and Aftersales (GMCC&A).
Export: Radio control assemblies/ICS required to complete this service update are to be obtained using normal ordering procedures.
Service Procedure
1. Remove the radio control assembly. Refer to Radio Control Assembly Replacement in SI.
2. Install a new radio control assembly. Refer to Radio Control Assembly Replacement in SI.
Warranty Transaction Information
Submit a transaction using the table below.
* The labor time shown includes 0.2 hours ESC administrative allowance.
** Submit the $25.00 ESC net item in administrative allowance field.
*** In the event that a mobile service is provided at the dealership, the R&R labor time and the $25.00 net amount are NOT to be claimed; however,
the 0.2 hr administrative allowance is claimed once per warranty repair/exchange.
Dealer Program Responsibility
2013 Cadillac ATS AWD V6-3.6L   106
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still
covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 13003A Date: 130201 Campaign - Radio Modification or Replacement

 Cadillac ATS AWD V6-3.6L Technical Problem # 13003A Date: 130201
Campaign - Radio Modification or Replacement
SERVICE UPDATE
2013 Cadillac ATS AWD V6-3.6L   100
Bulletin No.: 13003A
Date: February 01, 2013
Subject: 13003A Service Update for Inventory Vehicles Only Automatic Radio Volume Increase and/or Radio Control Assembly Buttons Not
Operating as Designed Expires January 31, 2014
Models:
2013 Cadillac ATS, SRX, XTS
Supercede:
The service procedure in this bulletin has been revised to inform technicians that some radio control assemblies have a Ground Jumper "C" wire
installed. Please discard all copies of bulletin 13003.
This service update involves vehicles in dealer inventory only and will expire January 31, 2014.
Purpose
This bulletin provides a service procedure to inspect and, if necessary, install a ground wire and then run a diagnostic procedure to verify the
integrity of the indium tin oxide (ITO) sensing of the radio control assembly on certain 2013 model year Cadillac ATS, SRX, and XTS vehicles. If
the diagnostic procedure determines a concern with the ITO sensing, dealers are to replace the radio control assembly. Customers may comment that
the radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or may not occur on subsequent
ignition cycles. Customers may also comment that the heated and/or ventilated seat operation may turn on without input, and/or the outside buttons
on the radio control assembly may not work.
This service procedure should be completed on involved vehicles currently in dealership inventory as soon as possible but no later than
January 31, 2014, at which time this bulletin will expire.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership
technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to
routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the
"Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin.
Parts Information
Jumper kits required to complete this service update are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please
refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
US/CN: In the event that the radio control assembly requires replacement, they are to be obtained from your local GM Authorized Electronic Service
Center. Do not order parts from General Motors Customer Care and Aftersales (GMCC&A).
Export: In the event that the radio control assembly requires replacement, they are to be obtained using normal ordering procedures.
Warranty Transaction Information
Submit a transaction using the table below.
* The labor time shown includes 0.2 hours ESC administrative allowance.
2013 Cadillac ATS AWD V6-3.6L   101
** Submit the $25.00 ESC net item in administrative allowance field.
*** In the event that a mobile service is provided at the dealership, the R&R labor time and the $25.00 net amount are NOT to be claimed; however,
the 0.2 hour administrative allowance is claimed once per warranty repair/exchange.
Dealer Program Responsibility
Dealers must take the steps necessary to ensure that the service update correction has been made to all involved vehicles in dealer inventory before
selling or dealer-trading the vehicle, but no later than January 31, 2014.
Disclaimer
Service Procedure
Service Procedure
1. With the car running, open the radio control assembly bin door.
2. Leave the bin door open and turn off the vehicle.
3. Locate the instrument panel fuse block and remove the following fuse. Refer to the Owner Manual for fuse location information.
- Cadillac ATS - Fuse 13, Cluster/HUD/ICS/Steering Wheel Controls
- Cadillac XTS - Fuse 5, Infotainment and Center Stack Displays, Head-up Display, Instrument Cluster, Rear Seat Entertainment
- Cadillac SRX - DISPLY fuse, Display
2013 Cadillac ATS AWD V6-3.6L   102
4. Remove and retain the 5 screws on the black cover on the back of the bin door. Remove and retain the cover.
5. Locate the 7 pin connector header (1) inside the bin door as indicated.
Note
Some radio control assemblies have the Ground Jumper "C" wire already installed. If the Ground Jumper "C" wire Is installed, proceed to
Step 9. Perform Step 9-22.
6. Install Ground Jumper "C" wire. Refer to illustration. Ensure connector is carefully seated in a perpendicular fashion so pins do not bend.
7. Locate and remove the passenger side haptic spring screw (2). Discard screw.
2013 Cadillac ATS AWD V6-3.6L   103
8. Place the ring terminal under the flat washer of new screw. Install new screw w/ ring terminal in same hole (2). Ensure the wire and terminal is
oriented as shown. Tighten screw to 0.5 Nm (5 lb-in).
9. Reposition the bin back cover and reinstall using the fasteners from Step 4. Torque to tightness but do not strip.
10. Reinstall the fuse removed in Step 3. Start the car and close the bin door.
11. Turn the engine off.
Note
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service
procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for
reprogramming, ensure that is updated with the latest software version. Use TIS2WEB on or after 01/31/13 to obtain the calibration. If you
cannot access the calibration, call the Techline Customer Support Center and it will be provided.For step-by-step programming instructions,
please refer to SI and the Techline Information System (TIS) terminal.
12. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an
approved Midtronics(R) PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery
voltage during programming.
Note
Keep the module lower panel bin door closed during the programming event and diagnostic trouble code (DTC) query in GDS2. Ensure the
bin door is closed while performing steps 13-19. During the programming event, the illumination status of the module lower panel buttons may
change while the diagnostic is running. It is normal to see the illumination status change while the diagnostic is running. Technicians should
only use the output of the GDS2 DTC query to determine if the radio control assembly requires replacement.
13. Reprogram the Radio/HVAC Control Module. Refer to SI and Service Programming System (SPS) documentation for programming
instructions.
1. Connect the MDI to the vehicle.
2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
3. Select A20 Radio/HVAC Controls -- Programming from the Supported Controllers screen.
4. Follow the on-screen instructions.
Note
Wait 2 minutes AFTER the programming event has been completed BEFORE clearing diagnostic trouble codes (DTCs).
14. Clear all DTCs.
15. Start the vehicle and confirm that there are no messages on the driver information center display or any telltales illuminated.
16. Turn off the engine and put the ignition in the RUN position, engine off.
17. Using GDS2, navigate to the DTC Display screen. From GDS2: Diagnostics>Module Diagnostics>Radio/HVAC Controls>Diagnostic
Trouble Codes (DTC)>DTC Display.
2013 Cadillac ATS AWD V6-3.6L   104
Note
: Do NOT touch the button bank while the DTC Request is active to avoid a potential false reporting of ITO sensor failure.
18. The following screen will appear when you have reached the DTC Display screen. The DTC query is in process when you see the "Requesting
DTCs" (1) Message.
Note
It may take up to one minute for the DTC query to finish.
19. Select enter and wait for the DTC query to finish. A "No DTCs Stored" (1) and "0 DTC count" (2) message will appear in the center and
upper right hand corner of the screen if no DTCs are present. A DTC count 1 message will appear if a DTC is present.
- If no DTCs have been set, proceed to step 20.
- If DTC 101E.41 is set, reprogram the radio control assembly. Refer to Step 12.
- If DTC 101D.3B is set, replace the radio control assembly. Refer to Radio Control Assembly Replacement in SI. Proceed to step 20 after
replacing the radio control assembly.
20. Perform an outside air temperature (OAT) update in GDS2 by selecting Ambient Air Temperature Instant Update in the Control Functions
menu for Instrument Cluster to verify the OAT is accurate.
21. Turn the ignition to the OFF position. Confirm the vehicle has entered sleep mode. Allow 20 seconds to elapse and ensure all lighting has
turned off BEFORE turning the ignition to the RUN position, engine off.
22. Confirm radio control assembly operation by testing all radio control assembly lower panel buttons. Repeat steps 21 and 22 two times.

Cadillac ATS AWD V6-3.6L Technical Problem # 06-00-89-029I Date: 130322 Interior - Cleaning Instrument Panel, Interior Trim

 Cadillac ATS AWD V6-3.6L Technical Problem # 06-00-89-029I Date: 130322
Interior - Cleaning Instrument Panel, Interior Trim
INFORMATION
Bulletin No.: 06-00-89-029I
Date: March 22, 2013
Subject: Interior Cleaning Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer
Product Availability
Models:
2006-2014 GM Passenger Cars and Trucks (EXCLUDES Cadillac DTS Platinum and Escalade Platinum with RPO R9N - Tehama Leather)
Supercede:
This bulletin is being revised to add the 2014 model year. Please discard Corporate Bulletin Number 06-00-89-029H (Section 00 - General
Information).
To keep the vehicle interior looking the best, it should be cleaned often. It is important to keep the upholstery from becoming heavily soiled. The
vehicle's interior can experience extreme heat, which can cause stains to set quickly. Lighter color interiors may require more frequent cleaning. Care
should be taken because newspapers and garments may transfer color to the vehicle's interior.
Many of today's interiors are made with new low gloss materials. Permanent damage may result from using cleaners on ANY surfaces (interior trim,
instrument panel, carpet, leather, vinyl and fabric) for which they are not intended. Using non-approved products can actually set the stain to the
point that nothing can remove it.
Important
- Do not use silicone or wax-based products or those containing organic solvents (such as naptha, alcohol, etc.) to clean your vehicle's
interior because they can alter the appearance by increasing the gloss in a non-uniform manner. The increase in gloss may cause
annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
- Never use a STIFF brush or a brush that has been previously used with a harsh chemical. This can cause damage to the vehicle's
interior surfaces.
- Use only mild, Neutral-pH cleaners. Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave
residue that leaves streaks and attracts dirt.
Because it is critical to use only mild, neutral-pH cleaners, General Motors has approved the use of the cleaners and conditioners listed in this
bulletin for the cleaning of interiors. These products are in the neutral-pH range and will maintain the best vehicle interior appearance. These
products are water-based, biodegradable, and do not contain bleach, solvents or harsh chemicals.
Interior trim pieces on new vehicles, as well as service components, arrive with a protective film. When removing the protective film, adhesive
residue may be left on the trim panels/components. The cleaner (for leather, vinyl, plastic and interior paint) is an effective cleaner in removing
adhesive residue without causing damage to the component.
2013 Cadillac ATS AWD V6-3.6L   97
Important
- Before any cleaning product is used, vacuum to remove all loose dirt.
- If soapy, alkaline cleaning solutions are used on fabrics, and not thoroughly rinsed out, the residual left in the fabric will attract dirt.
Because the recommended cleaners/conditioners are in the pH neutral range, they won't leave behind soapy residue.
- On heavily stained or difficult to clean fabric/carpet, it is recommended that the entire surface be treated and cleaned vs. spot
cleaning. Refer to Extractor Machine and Concentrate section of this bulletin for more information.
Effective cleaning steps for hard and/or plastic surfaces:
1. Using a clean towel, apply/spray cleaner - leather, vinyl, plastic, interior paint, directly onto the towel.
2. Wipe the surface with the towel/cleaner.
3. If necessary, use a soft bristle brush to work cleaner into the crevasses of the area being cleaned.
4. Wipe off any excess cleaner from the surface.
5. Using a clean towel, apply/spray the conditioner (leather, vinyl restorer) directly onto the towel.
6. Wipe the conditioner onto the previously cleaned area to restore the material to its original luster.
Important
Today's interiors are developed and intended to have a low-gloss appearance. It is important to use only products which provide a
low-gloss finish in order to maintain the interior's integrity, customer appeal and satisfaction.
Effective cleaning steps for fabric:
1. Remove any residue by lightly rubbing the surface with a clean towel.
2. Choose the appropriate stain remover based on the stain type.
3. Spray and lightly brush the area with a clean, soft bristle brush.
4. Gently blot up the stain.
5. On upholstery/carpet, the use of a fabric protector can help to reduce or eliminate future staining.
Upholstery and Carpet Stains
When cleaning upholstery and carpet stains ONLY, the following cleaning chart will help you determine which cleaner/formula works best on a
particular stain. The chart lists many of the common stains. Some complex stains may require the application of both stain removers, one after the
other, to remove both food-based oils and synthetic oils.
A soft bristle brush (P/N 88861425) should be used to safely work the cleaner into the leather grain or material. This enables the dirt/stain to be
completely removed from the material.
2013 Cadillac ATS AWD V6-3.6L   98
Leather Conditioner/Restorer
A Leather Conditioner/Restorer is also available. The restorer is safe for all vinyl and leather. It is a water-based product and contains essential
emollients to restore suppleness, conditions and adds luster without adding gloss. The restorer will also provide protection against re-staining.
Dye Transfer: Dye transfer will happen any time a natural fiber like cotton, silk, wool, or suede comes into contact with leather. The lighter the
leather color, the more quickly the dye transfer will appear. Leather should be cleaned on a regular basis so that the dirt and grime do not adversely
affect the top coat of the leather. After cleaning the leather, it is important to treat the surface with the restorer.
Extractor Machine and Concentrate
For difficult to clean materials or when cleaning a large area, the best results will be achieved when using an extractor machine and concentrate.
General Motors offers the Ruby Extractor (P/N 627-CC-3000AU) through GM Tools and Equipment 1-800-GM-TOOLS, and has recently released
a concentrate for use with the extractor machine. In Canada, the Ruby Extractor machine is available from GMCCA (P/N 88861441).
Whichever extractor machine is used, it should meet the minimum specifications of the Ruby Extractor:
Ruby Extractor Specifications:
- Pump PSI: 55
- Water Lift: 85"
- Hose Length: 10 ft
Important
2013 Cadillac ATS AWD V6-3.6L   99
The Ruby Extractor also comes with a 6 year Outer Body and 3 year Parts warranty.
Extractor: The Ruby Extractor machine was designed for automotive use and works effectively in the vehicle's interior. The narrow design of the
vacuum head allows detail work in tight areas. The water pressure pump is reduced so the fabric surface is not wet more than is necessary. The dry
time is greatly reduced due to less water on the fabric surface, the vacuum head making better contact with the surface and the significant water lift
capability of the machine.
Concentrate: The concentrated extraction cleaner is engineered with lower pH levels to help remove alkaline buildup on fabrics. The concentrate
should be mixed according to the instructions listed on the container. The available concentrate helps to break the stain down and then the stain is
easily removed with less water. The concentrate used in the Ruby Extractor is slightly acidic to remove soap and alkalinity from the fabric surfaces
left behind by using improper, soapy solutions. Dirt, grease and grime are more easily removed when the proper solution is used during the
extraction process.
Parts Information
Products are available in two sizes; 8 oz / 240 ML and 32 oz / 946 ML bottles.
Available Equipment
USA Dealers:
Equipment is available by contacting 1-800-GMTOOLS.
Canada Dealers:
Equipment is available from GMCCA.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 10-08-45-001D Date: 130214 Electrical - Ground Repair Information

 Cadillac ATS AWD V6-3.6L Technical Problem # 10-08-45-001D Date: 130214
Electrical - Ground Repair Information
INFORMATION
Bulletin No.: 10-08-45-001D
2013 Cadillac ATS AWD V6-3.6L   90
Date February 14, 2013
Subject: Information for Electrical Ground Repair Use New Replacement Fasteners with Conductive Finish
Models:
2014 and Prior GM Passenger Cars and Trucks
Supercede:
This bulletin is being revised to add the 2013 and 2014 model years and remove the Saab Warranty Information section. Please discard Corporate
Bulletin Number 10-08-45-001C (Section 08 - Body and Accessories).
Electrical Ground Repair Overview
Proper electrical system function relies on secure, stable and corrosion-free electrical ground connections. Loose, stripped, or corroded connections
increase the possibility of improper system function and loss of module communication. These conditions may also lead to unnecessary repairs and
component replacement.
In general, electrical ground connections are accomplished using one, or a combination of the following attachment methods:
- Welded M6 stud and nut
- Welded M6 nut and bolt
- Welded M8 nut and bolt
Determine which attachment method is used and perform the appropriate or alternative repair as described in this bulletin.
M6 Weld Stud Replacement
Caution
Use only the GM-approved replacement fasteners with conductive finish for electrical ground repair.
1. Select a location adjacent the damaged or missing M6 ground stud having 20 mm (0.79 in) clearance behind the panel surface and 20 mm
(0.79 in) clearance surrounding the M6 conductive rivet stud flange.
2. Using GM approved residue-free solvent or equivalent, remove any grease from the repair site and allow to dry.
Note
Ensure 20 mm (0.79 in) clearance is maintained behind the panel to be drilled.
3. Drill a 10 mm (0.40 in) diameter hole through the panel.
4. Remove paint and primer from the area surrounding the 10 mm (0.40 in) hole until bare metal is visible.
2013 Cadillac ATS AWD V6-3.6L   91
Important
The M6 conductive rivet stud as shown, can accommodate a panel thickness range of 0.7-4.2 mm (0.03-0.17 in). If there are layers of
sheet metal, they should be touching without any air gaps to ensure a good ground.
5. Select a M6 conductive rivet stud. Refer to the Parts Information section of this bulletin.
Note
Use the GE-50317 rivet stud tool kit.
6. Place the M6 conductive rivet stud (1) in the 10 mm (0.40 in) hole. Assemble the rivet stud tool (2) with the groove and flare side facing the
rivet stud, then the washer and the M6 nut (3).
7. Using a wrench on the rivet stud tool, and a socket on the M6 nut, secure the M6 conductive rivet stud.
8. Ensure the rivet stud is securely fastened, WITHOUT ANY detectable movement.
9. Completely wrap the threads of the rivet stud with painters tape or equivalent.
Note
The rivet stud and surrounding panel area MUST BE properly refinished PRIOR to the installation of the ground wire terminal and
conductive nut to maintain a secure, stable and corrosion-free electrical ground.
10. Refinish the repair area using an anti-corrosion primer. Refer to Anti-Corrosion Treatment and Repair in SI.
11. Allow the refinished repair area to cure sufficiently before removing the protective material applied to the rivet stud threads.
12. Remove the painters tape or equivalent from the rivet stud threads.
13. Using GM approved residue-free solvent or equivalent, thoroughly clean the rivet stud threads to remove any adhesive and allow to dry.
14. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the threads of the M6 conductive rivet stud.
Note
Fretting corrosion is a build-up of insulating, oxidized wear debris that can form when there is a small motion between electrical
contacts. The oxidized wear debris can accumulate at the electrical contact points causing the electrical resistance across the
connection to increase.
15. Carefully remove ANY corrosion or contamination that may be present on the electrical ground wire terminal.
16. Install the electrical ground wire terminal to the rivet stud.
17. Select a M6 conductive nut. Refer to the Parts Information section of this bulletin.
18. Install the M6 conductive nut to the rivet stud and:
2013 Cadillac ATS AWD V6-3.6L   92
Tighten
Tighten to 8 Nm (71 lb in).
19. Verify proper system operation.
M6 Weld Nut
Caution
Use only the GM-approved replacement fasteners with conductive finish for electrical ground repair.
1. If the M6 weld nut at the electrical ground location is damaged or stripped, a M7 conductive self-threading bolt may be used to secure the
ground wire terminal.
2. Using GM approved residue-free solvent or equivalent, remove any grease from the surface surrounding the weld nut and allow to dry.
3. Remove any loose metal particles from the damaged or stripped weld nut with a stiff brush.
4. Select a M7 conductive self-threading bolt. Refer to the Parts Information section of this bulletin
5. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the threads of the M7 conductive
self-threading bolt.
Note
Fretting corrosion is a build-up of insulating, oxidized wear debris that can form when there is a small motion between electrical
contacts. The oxidized wear debris can accumulate at the electrical contact points causing the electrical resistance across the
connection to increase.
6. Carefully remove ANY corrosion or contamination that may be present on the electrical ground wire terminal.
7. Install the electrical ground wire terminal to the M7 conductive self-threading bolt.
8. Install the M7 conductive self-threading bolt and:
Tighten
Tighten to 9 Nm (80 lb in).
9. Verify proper system operation.
M6 Weld Nut Alternative Repair
Caution
Use only the GM-approved replacement fasteners with conductive finish for electrical ground repair.
1. If the electrical ground location is accessible from both sides of the panel, a M6 conductive bolt and a M6 conductive nut may be used to
secure the electrical ground wire terminal. Refer to the Parts Information section of this bulletin.
2. Select a location adjacent the damaged M6 weld nut having 20 mm (0.79 in) clearance behind the panel surface and 20 mm (0.79 in) clearance
surrounding the new electrical ground site.
3. Using GM approved residue-free solvent or equivalent, remove any grease from the surface surrounding the ground location and allow to dry.
Note
Ensure 20 mm (0.79 in) clearance is maintained behind the panel to be drilled.
4. Drill a 8.5 mm (0.33 in) diameter hole through the panel.
5. Remove paint and primer from the area surrounding the 8.5 mm (0.33 in) hole until bare metal is visible.
6. Select a M6 conductive bolt. Refer to the Parts Information section of this bulletin.
7. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the threads of the M6 conductive bolt.
Note
Fretting corrosion is a build-up of insulating, oxidized wear debris that can form when there is a small motion between electrical
contacts. The oxidized wear debris can accumulate at the electrical contact points causing the electrical resistance across the
connection to increase.
8. Carefully remove ANY corrosion or contamination that may be present on the electrical ground wire terminal.
2013 Cadillac ATS AWD V6-3.6L   93
9. Install the electrical ground wire terminal and the M6 conductive bolt to the ground location.
10. Select a M6 conductive nut. Refer to the Parts Information section of this bulletin.
11. Install the M6 conductive nut to the bolt and:
Tighten
Tighten to 8 Nm (71 lb in).
Note
The repair area MUST BE properly refinished to maintain a secure, stable and corrosion-free electrical ground.
12. Refinish the repair area using an anti-corrosion primer. Refer to Anti-Corrosion Treatment and Repair in SI.
13. Verify proper system operation.
M8 Weld Nut
Caution
Use only the GM-approved replacement fasteners with conductive finish for electrical ground repair.
1. If the M8 weld nut electrical ground location is accessible from both sides of the panel, a M8 conductive bolt and a M8 conductive nut may be
used to secure the electrical ground wire terminal. Refer to the Parts Information section of this bulletin.
2. Select a location adjacent the M8 weld nut having 20 mm (0.79 in) clearance behind the panel surface and 20 mm (0.79 in) clearance
surrounding the new electrical ground site.
3. Using GM approved residue-free solvent or equivalent, remove any grease from the surface surrounding the ground location and allow to dry.
Note
Ensure 20 mm (0.79 in) clearance is maintained behind the panel to be drilled.
4. Drill a 10 mm (0.40 in) diameter hole through the panel.
5. Remove paint and primer from the area surrounding the 10 mm (0.40 in) hole until bare metal is visible.
6. Select a M8 conductive bolt. Refer to the Parts Information section of this bulletin.
7. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the threads of the M8 conductive bolt.
Note
Fretting corrosion is a build-up of insulating, oxidized wear debris that can form when there is a small motion between electrical
contacts. The oxidized wear debris can accumulate at the electrical contact points causing the electrical resistance across the
connection to increase.
8. Carefully remove ANY corrosion or contamination that may be present on the electrical ground wire terminal.
9. Install the electrical ground wire terminal and the M8 conductive bolt to the ground location.
10. Select a M8 conductive nut. Refer to the Parts Information section of this bulletin.
11. Install the M8 conductive nut to the bolt and:
Tighten
Tighten to 22 Nm (16 lb ft).
Note
The repair area MUST BE properly refinished to maintain a secure, stable and corrosion-free electrical ground.
12. Refinish the repair area using an anti-corrosion primer. Refer to Anti-Corrosion Treatment and Repair in SI.
13. Verify proper system operation.
M8 Weld Nut Alternative Repair
Caution
Use only the GM-approved replacement fasteners with conductive finish for electrical ground repair.
1. If the M8 weld nut electrical ground location is not accessible from both sides of the panel, a M6 conductive rivet stud and a M6 conductive
2013 Cadillac ATS AWD V6-3.6L   94
nut may be used to secure the electrical ground wire terminal.
2. Select a location adjacent the damaged M8 weld nut having 20 mm (0.79 in) clearance behind the panel surface and 20 mm (0.79 in) clearance
surrounding the M6 conductive rivet stud flange.
3. Using GM approved residue-free solvent or equivalent, remove any grease from the repair site and allow to dry.
Note
Ensure 20 mm (0.79 in) clearance is maintained behind the panel to be drilled.
4. Drill a 10 mm (0.40 in) diameter hole through the panel.
5. Remove paint and primer from the area surrounding the 10 mm (0.40 in) until bare metal is visible.
Important
The M6 conductive rivet stud as shown, can accommodate a panel thickness range of 0.7-4.2 mm (0.03-0.17 in). If there are layers of
sheet metal, they should be touching without any air gaps to ensure a good ground.
6. Select a M6 conductive rivet stud. Refer to the Parts Information section of this bulletin.
Note
Use the GE-50317 rivet stud tool kit.
7. Place the M6 conductive rivet stud (1) in the 10 mm (0.40 in) hole. Assemble the rivet stud tool (2) with the groove and flare side facing the
rivet stud, then the washer and the M6 nut (3).
2013 Cadillac ATS AWD V6-3.6L   95
8. Using a wrench on the rivet stud tool, and a socket on the M6 nut, secure the M6 conductive rivet stud.
9. Ensure the new rivet stud is securely fastened, WITHOUT ANY detectable movement.
10. Completely wrap the threads of the rivet stud with painters tape or equivalent.
Note
The rivet stud and surrounding panel area MUST BE properly refinished PRIOR to the installation of the electrical ground wire
terminal and conductive nut to maintain a secure, stable and corrosion-free electrical ground.
11. Refinish the repair area using an anti-corrosion primer. Refer to Anti-Corrosion Treatment and Repair in SI.
12. Allow the refinished repair area to cure sufficiently before removing the protective material applied to the rivet stud threads.
13. Remove the painters tape or equivalent from the rivet stud threads.
14. Using GM approved residue-free solvent or equivalent, thoroughly clean the rivet stud threads to remove any adhesive and allow to dry.
15. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the threads of the M6 conductive rivet stud.
Note
Fretting corrosion is a build-up of insulating, oxidized wear debris that can form when there is a small motion between electrical
contacts. The oxidized wear debris can accumulate at the electrical contact points causing the electrical resistance across the
connection to increase.
16. Carefully remove ANY corrosion or contamination that may be present on the electrical ground wire terminal.
17. Install the electrical ground wire terminal to the M6 conductive rivet stud.
18. Select a M6 conductive nut. Refer to the Parts Information section of this bulletin.
19. Install the M6 conductive nut to the rivet stud and:
Tighten
Tighten to 8 Nm (71 lb in)
20. Verify proper system operation.
Parts Information
Warranty Information
2013 Cadillac ATS AWD V6-3.6L   96
For vehicles repaired under warranty, use the table.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 06-08-43-003D Date: 130212 Wipers/Washers - Windshield Wiper Performance Information

 Cadillac ATS AWD V6-3.6L Technical Problem # 06-08-43-003D Date: 130212
Wipers/Washers - Windshield Wiper Performance Information
INFORMATION
Bulletin No.: 06-08-43-003D
Date: February 12, 2013
Subject: Windshield Wiper Performance, Cleaning Instructions and Maintenance
Models:
2014 and Prior GM Passenger Cars and Trucks
Supercede:
This bulletin is being revised to add the 2013 and 2014 model years and update the glass cleaner part number. Please discard Corporate Bulletin
Number 06-08-43-003C (Section 08 - Body and Accessories).
Wiper Concerns
Most concerns about windshield wiper performance are the result of dirty wiper blades, damaged wiper blades, or worn out blades that are
continuing to be used beyond their useful life. Depending on environmental conditions, wiper blades can have dramatic differences in lifespan. Here
are some tips and guidelines to maximize wiper performance to avoid damage to the blades, and to avoid unnecessary replacements.
Many wiper blades are being replaced under warranty with reviews showing there is nothing wrong with the returned blades other than a build-up of
dirt. Additionally, advise the customer to review the information in their Owner Manual.
Inspection and Cleaning
Scheduled Maintenance
- Inspect your wipers rubber blades every 4-6 months or 12,000 km (7,500 mi) for wear, cracking or contamination.
- Clean the windshield and the rubber wiper blades (using the procedure below) if the blades are not clearing the glass satisfactorily. If this does
not correct the problem, then replace the rubber elements.
Cleaning Procedure
Important
Avoid getting windshield washer fluid on your hands. Wear rubber gloves or avoid direct contact with washer fluid.
Important
2013 Cadillac ATS AWD V6-3.6L   89
Do not use gasoline, kerosene, or petroleum based products to clean wiper blades.
- Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. You should see
significant amounts of dirt being removed on the cloth.
- Be sure to wash the windshield thoroughly when you clean the blades. Bugs, road grime, sap and a buildup of car wash/wax treatments may
additionally cause wiper streaking.
Tip
For a larger scale buildup on the windshield, use a non-abrasive cleaner such as Bon-Ami* (www.faultless.com) cleanser with a wet sponge,
being sure to use plenty of water to avoid scratching the glass. Flush the surface and body panels completely.
Tip
For day-to-day exterior glass cleaning and to maintain a streak free appearance, suggest Vehicle Care Glass Cleaner, P/N 19287404 (18 oz) or
19259280 (6 oz) (in Canada, 88865156). This product is an easy to use foaming cleaner that quickly removes dirt and grime from glass
surfaces.
Tip
Interior glass should be cleaned with plain, clean water to eliminate any film or haze on the window and help prevent fogging, a major
customer dissatisfier. Refer to the latest version of Corporate Bulletin Number 03-00-89-006 for more information. The New Vehicle
Pre-Delivery Inspection form also recommends using plain water to clean interior glass.
*We believe this material to be reliable. There may be additional manufacturers of such material. General Motors does not endorse, indicate any
preference for or assume any responsibility for the products or equipment from these firms or any such items which may be available from other
sources.
Avoiding Wiper Damage
The following are major contributors to wiper damage. Some of these you can control and others are environmental concerns.
- Extremely dusty areas (such as driving on dirt roads) may cause the wipers rubber edge to wear quickly and unevenly.
- Sand and salt used on roads for increasing winter traction and ice control will cause the wiper blades to wear quicker. Areas with significant
snowfall require more frequent blade replacements.
- Heat and time may cause the rubber blades to take a "permanent set" resulting in the rubber not flexing and turning over uniformly. This
condition may result in streaking and/or unwiped areas.
- Rubber blades are easily cut or torn when using ice scrapers. Likewise pulling blades up off a frozen windshield can tear the rubber. Exercise
caution when clearing ice and snow.
- Using your wipers to "wear through" frost and ice, instead of allowing the defrosters to melt the ice, can dull, nick or tear the rubber blades.
- Banging wipers on the glass to remove ice and snow may cause the blade to bend, dislodging the rubber and causing potential scratching of
the windshield.
- Ice can form in the pin joints of the wipers, which can cause streaking and unwiped areas. To remove ice from pin joints, compress the blade
and rubber edge with your hand to loosen the frozen joints. Consider using Winter Blades that have a rubber cover to avoid this condition.
Note
GM does not recommend the use of any spray on/wipe on windshield treatments or washer fluid additives. The variation in friction that results on the
glass from the use of these products causes wipers to chatter and have premature wear.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 13-08-116-001A Date: 130322 Electrical - Aftermarket Interface Devices Causing Issues

 Cadillac ATS AWD V6-3.6L Technical Problem # 13-08-116-001A Date: 130322
Electrical - Aftermarket Interface Devices Causing Issues
TECHNICAL
Bulletin No.: 13-08-116-001A
2013 Cadillac ATS AWD V6-3.6L   85
Date: March 22, 2013
Subject: Aftermarket ALDL or DLC Interface Devices Causing Multiple Issues
Models:
2006-2014 GM Passenger Cars and Trucks
Supercede:
This bulletin is being revised to add additional possible symptoms, clarify the language and revise the photos. Please discard Corporate Bulletin
Number 13-08-116-001 (Section 08 - Body and Accessories).
Condition
Customers may comment on various issues with their vehicle related to high or low speed data bus traffic. These concerns may be widely varied, but
some of the known issues are listed below.
The information contained in this bulletin is not meant to single out any one device or symptom, but to provide additional information that may be
useful for diagnosing issues that do not have other diagnostic methods to identify the root cause.
Note
This bulletin is being written with a focus on full size truck and full size van along with other fleet vehicles, but could apply to any vehicle.
Known Symptoms (not specific to any one device)
- The radio may not shut off after shutting down vehicle.
- Bus or LAN traffic may stay active leading to a discharged vehicle battery.
- Problems reprogramming modules either because of interference or the device will not allow the bus to power down.
- ONSTAR(R) may lose the ability to provide diagnostic data.
- Various engine and transmission performance issues with SES light set.
- Intermittent driveability issues.
- Reduced power message and codes.
- Stabilitrak(R) message and codes.
- C0561 stored in the EBCM leading to a traction control issue.
- No high speed LAN communication along with various communication U-codes.
- Transmission may not shift for one key cycle (TCM in default mode).
- Erratic gauge readings or flickering displays.
- SES, MIL or CEL light set and numerous DTC communication codes such as U0100, U0101, U186B and U1862.
- Diesel power-up devices causing no power in 4WD low range.
- Erratic electric power steering boost potentially associated with codes U2109, U2107, U2100, B1325, C0000.
- Service Tire Pressure Monitoring (TPM) system light illuminated.
-Cannot relearn TPM
- Specific to Hybrids:
- Reduced propulsion power message.
- Service high voltage charging system message.
Cause
If nothing else can be identified as the root cause of the issue after normal diagnostics as found in SI, check for a device plugged into the Assembly
Line Diagnostic Link (ALDL) or Data Link Connector (DLC) for tracking and/or maintenance interval scheduling. Monitoring devices, along with
2013 Cadillac ATS AWD V6-3.6L   86
other electronic accessories such as aftermarket cruise control, or police speed checking devices (RADAR or LIDAR) may cause one or more of the
concerns listed above.
Many of the problems described could be caused by an open connection on the HSCAN bus. Example: if the device only makes connection with one
CAN +, then it will cause bus errors and erratic ECU behavior.
These devices may be removed by the customer for use in another vehicle while theirs is brought in for service. The intent of this bulletin is to
identify a potential source of concerns that do not have other diagnostic methods to identify them. The examples below illustrate some of the devices
encountered.
Examples:
The monitoring device examples are not specific to any one design, and styles will vary.
Device W/Secondary DLC Connector
This device has another DLC connector on it. The rest of the harness along with the device can be placed out of sight hidden from the technician,
who may not notice the diagnostic connector is not in the factory location.
Pedal Mounted Aftermarket Device Interface
Aftermarket Device at ALDL
Aftermarket Device Switch
2013 Cadillac ATS AWD V6-3.6L   87
Monitoring Device Example
Fleet Tracking Device Interface (May Include Rental and Lease Vehicles)
Fleet Tracking Module Plugged Into the DLC
Correction
If SI diagnostics do not identify the source of the issue and if the device is available, attempt to duplicate the condition, and then remove the device
to determine if the condition is eliminated.
If the customer's concern is resolved by removing the DLC interface device, inform the customer of the results, and that they should work with the
supplier of the device for further resolution.
If the condition is not eliminated with the device removed, continue diagnosing the vehicle with the appropriate Service Information.
Parts Information
There should not be any parts required. If on the rare occasion parts appear to have been damaged by the device or the installation of the device, this
would not be a defect covered under the New Vehicle Limited Warranty. For more information on Non-General Motors Parts & Equipment and
Original Equipment Alterations, please refer to Article 1.2.2.12 of the Service Policies & Procedures Manual. The repair order must be documented
2013 Cadillac ATS AWD V6-3.6L   88
correctly stating factual information on what alteration or product was identified on the vehicle.
Warranty Information
If ALDL interface devices are suspected as the root cause for a customer's concerns, submit a claim using the Z1111 labor operation to document the
concern as detailed in the latest version of Corporate Bulletin Number 09-00-89-016 "Warranty Administration - Labor Operation Z1111 -
Suspected Tampering or Vehicle Modifications, including submitting the claim under the appropriate labor operation and Customer Satisfaction
selection in Global Warranty Management.
If a claim is submitted to GM, follow all existing guidelines within the Service Policies & Procedures and GWM User Manual, Administrative
Messages, Bulletins or any other communication format.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 12-08-132-001A Date: 130326 Electrical - Power Outlet and Trailer Lighting Fuse Replacement

 Cadillac ATS AWD V6-3.6L Technical Problem # 12-08-132-001A Date: 130326
Electrical - Power Outlet and Trailer Lighting Fuse Replacement
INFORMATION
Bulletin No.: 12-08-132-001A
Date: March 26, 2013
Subject: Accessory Power Outlet and Trailer Lighting Fuse Replacement Labor Operation N1720 Fuse Replacement
Models:
2010-2014 GM Passenger Cars and Trucks
Supercede:
This bulletin is being revised to add the 2014 model year. Please discard Corporate Bulletin Number 12-08-132-001 (Section 08 - Body and
Accessories).
Accessory Power Outlets (APO) and Trailer lighting are the most commonly accessed electrical systems that can be affected by devices that are
plugged in by the customer.
If a vehicle is presented with one of these systems inoperative due to an open fuse, and no problem can be identified with the vehicle, it is reasonable
that something the customer plugged into the (APO) or Trailer connector may have caused the fuse to go open.
For vehicles covered by the new vehicle warranty, when no defect in material or workmanship can be identified, and the dealership still wants to
cover the fuse replace under warranty, this type of claim must be marked as "Customer Enthusiasm."
Identifying these types of repairs as customer enthusiasm helps focus engineering resources on product issues they can address.
Please refer to the latest version of Corporate Bulletin Number 11-00-89-005 for complete instructions on how to submit a Customer Enthusiasm
warranty claim.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 99-08-51-001C Date: 130225 Body - Paint-less Dent Repair Process

 Cadillac ATS AWD V6-3.6L Technical Problem # 99-08-51-001C Date: 130225
Body - Paint-less Dent Repair Process
INFORMATION
Bulletin No.: 99-08-51-001C
Date: February 25, 2013
Subject: Paint-less Dent Repair Process
Models:
2014 and Prior GM Passenger Cars and Light Duty Trucks
with Steel Outer Body Panels
Supercede:
This bulletin is being revised to add the 2013 and 2014 model years. Please discard Corporate Bulletin Number 99-08-51-001B (Section 08 - Body
and Accessories).
The process of removing dents from vehicles without painting has been around for many years. General Motors has evaluated many versions of this
process. A process using special tools that allow shallow dents to be removed without drilling holes in the body, by removing components like hood
insulators, tail lamps, and headlamps is recommended. This process is appropriate for the majority of panels with reasonable access to the back side
of the damaged area. The special tools and procedures used with paint-less dent repair that have been developed will remove the dents while
eliminating the need to fill, paint, or replace the panel.
New developments in this technology have also made dent removal possible in areas where there is minimal or zero access to the back side of the
panel by use of "glue stick" dent removal. From the outside of the panel, adhesive material is placed over the dent, allowed to cool and the dent can
be pulled back to its original contour without paint damage. Common areas for "Glue Stick" dent removal are roof rails, pickup box bed rails, roof
skin near stationary glass, etc. This process requires no drilling of holes or removal of vehicle components for access. These type of repairs will
eliminate concerns about paint and factory corrosion durability and significantly reduce repair and disclosure amounts. This type of procedure has
been thoroughly evaluated and the repaired parts were tested for negative impact. No negative impact was found.
Important
The removal of structural components or drilling of holes in any panel is not recommended and may void the General Motors Corrosion
Warranty.
Evaluating Damage
Note
Paint-less dent repair should be used for both warranty "out dent" repair and transportation damage where damage type code "14- dented no paint
damage" is used on the delivery receipt. Dents which exceed severity code 3-Damage over 3 inches (8 cm) up to and including 6 inches (15 cm) in
length/diameter may still require conventional paint repairs.
Appropriate uses for paint-less dent repair include the following conditions:
- Repair of minor transportation damage dents.
- Dents with no broken paint on the surface. Be sure to inspect the paint for cracks, a magnifying glass may be helpful; GM suggests using a 4x
magnifying glass.
- Large or small dents, soft dents in body lines and contoured areas that allow reasonable access to the back side of the damaged area.
- Dents that do not require structural part removal, and where "glue stick" dent removal is successful.
Inappropriate uses for paint-less dent repair include the following situations:
- Dents that include cracked paint.
- Dents that require holes to be drilled.
- Dents that require structural parts to be removed.
2013 Cadillac ATS AWD V6-3.6L   84
- Sharp dents in contoured areas, dents on the edge of panels, or dents in zero-clearance areas where glue stick dent removal has been
unsuccessful.
Tools
Use tools that are high-quality, tempered steel with smooth polished, rounded tips. These will not damage the back side of the dented area. Typically,
these tools are shaped and bent in order to allow access to most areas of the vehicle without drilling holes in the body as well as provide a clear view
of the work area. Specialty lights are also used to highlight damaged areas.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 12293 Date: 130221 Campaign CUE System Software Updates

 Cadillac ATS AWD V6-3.6L Technical Problem # 12293 Date: 130221
Campaign CUE System Software Updates
CUSTOMER SATISFACTION
Bulletin No.: 12293
Date: February 21, 2013
Subject: 12293 CUE System Update
Models:
2013 Cadillac ATS, SRX, XTS
Letters will be mailed to involved customers in phases.
*******THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2015.*******
Condition
Software updates for the CUE system are available for certain 2013 model year Cadillac ATS, SRX, and XTS vehicles. These updates will enhance
the customer experience with the human machine interface (HMI) radio, including Phone/Bluetooth Pairing, Media Player, internal/external resets,
rear camera, and map database.
Correction
2013 Cadillac ATS AWD V6-3.6L   74
Dealers are to update the software for the CUE system and the navigation map database for the HMI radio.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty
Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of
description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and
address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
The service procedure contained in this bulletin will require the use of a USB stick. Two USB sticks were shipped together in a zip lock bag to
Cadillac dealers beginning February 20, 2013, via FedEx (US and Canada), or will be sent by the local GM Aftersales Department as soon as
received (Export).
- The BLACK USB stick is for use on vehicles WITH a navigation system.
- The SILVER USB stick is for use on vehicles WITHOUT a navigation system.
US and Canada: All Cadillac dealers should receive the USB sticks no later than Wednesday, February 27, 2013. These USB sticks will update all
involved vehicles. DO NOT GIVE THE USB STICKS TO THE CUSTOMER. Do not order the USB sticks from GMCC&A or the GM Nav
Disc Center. If you have not received your USB sticks by February 27, 2013, and you have involved vehicles, the USB sticks can be obtained from
the Warranty Parts Center (WPC) using the Parts Request Form found at the back of this bulletin.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is
covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty
coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers
understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to
the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners
outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this
program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through
2013 Cadillac ATS AWD V6-3.6L   75
March 31, 2015.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through March 15, 2015, you
must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
After the CUE update, all settings will revert back to the factory setting. All settings underlined are the factory settings. If the customer's selection is
equal to the factory setting, it is not necessary to reset that setting after the update.
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2013 Cadillac ATS AWD V6-3.6L   77
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Special Note:
This form is not intended to be all encompassing; Dealership personnel will help reset the following items when the vehicle is re-delivered to the
customer:
-Memory Seat Settings
-Individual Remote/Key Fob settings
-Mirror Pre-sets
-Repair Blue-tooth devices (Note: When re-pairing the phone for the customer, the previously paired ("CUE-paired") device must be removed from
the phone)
IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax both pages so the WPC
receives the needed information. Missing information will delay or prevent the part from being shipped.
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Part Request Form - Warranty Parts Center
Disclaimer
Service Procedure
Service Procedure
Caution
Do NOT program additional modules while programming the CUE system to avoid module damage and/or other component failure. Do NOT
perform any electrical repairs on the vehicle while the CUE system is being programmed.
Note
Ensure that all USB devices, SD cards, phone, and media devices have been disconnected.
1. Capture customer preset information from the CUE system. Refer to Cadillac Customer Presets Form at the back of this bulletin.
2. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use a
Midtronics(R) GR8 (Essential Tool EL-50313) set up in Power Supply Mode or an approved Midtronics(R) PSC 550 Battery Maintainer (SPS
Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during programming. Do NOT remove the battery
maintainer until both the USB and TIS2WEB programming events have been completed.
3. Determine if the vehicle is equipped with a navigation system. Press the navigation button on the display.
- If maps are populated, then the vehicle is equipped with navigation. Use the black USB stick for programming the CUE system.
- If a compass appears with OnStar instructions, the vehicle is NOT equipped with navigation. Use the silver USB stick for programming
the CUE system.
4. Press Engine Start/Stop button for 5 seconds. Do NOT have your foot on the brake while pressing the Engine Start/Stop button.
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5. Insert the correct USB stick into the display USB port (1).
6. Close the radio assembly bin door.
7. Select Update from the display.
8. Once Update has been selected from the display, the screen in the picture above will appear. This screen will show the progress of the update.
The navigation software update will take about 2 hours to load. The non-navigation software will take about 30 minutes to load.
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Note
Update Complete screen for CUE system equipped with navigation system shown. Update Complete screen for CUE system without
navigation is similar.
Note
If the "Calibrate Device" screen is NOT displayed, the Update Complete screen will appear on the display. The screen includes the following
message: Pass --- 23154812.mnf or Pass 23152613.mnf. Programming the Human Machine Interface Control Module (HMI) using TIS2WEB
is NOT required. Perform step 10 and then proceed to step 14.
Note
If the screen remains blank, make sure the radio assembly bin door is closed.
9. Do NOT remove the USB drive until the update has been completed. Once the update has been completed, the display will go black for a
minute and reset itself. Next, the words, "Calibrate Device" centered on the display. Refer to illustration.
10. Remove the USB stick from the port.
Note
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service
procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for
reprogramming, ensure that is updated with the latest software version. Use TIS2WEB on or after 02/22/13 to obtain the calibration. If you
cannot access the calibration, call the Techline Customer Support Center and a VCI number will be provided.
11. Program the Human Machine Interface Control Module (HMI) using TIS2WEB. Refer to SI and Service Programming System (SPS)
documentation for programming instructions
1. Connect the MDI to the vehicle.
2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
3. Select K74 Human Machine Interface Control Module -- Programming from the Supported Controllers screen.
4. Follow the on-screen instructions.
12. Clear all diagnostic trouble codes (DTCs).
13. After programming the HMI module, the Update Complete screen will appear on the display. The screen includes the following message: Pass
--- 23154812.mnf or Pass --- 23152613.mnf.
14. Select Dismiss from the Update Complete screen.
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15. The Restart System Screen will appear on the display.
16. Turn the vehicle off, open and close the driver door, and wait at least two minutes before starting the vehicle. All vehicle doors MUST remain
closed during the wait period.
17. To ensure the software update was successful, review the main menu symbols and check that the Climate Control Symbol includes a
snowflake. Next, from the Home Page, press Settings > Software Information and check the current software part number. If the part number
is 23150273 for Navigation vehicles or 23150271 for non-navigation vehicles, the update was successful.
18. Re-enter customer information in the CUE System with the information collected in step 1. Refer to Cadillac Customer Presets Form.
Owner Letter
Owner Letter
Subject: Important Updates to Your Cadillac Vehicle
Dear Cadillac Customer:
On behalf of everyone at Cadillac, we sincerely hope that you are enjoying your 2013 Cadillac ATS, SRX, or XTS vehicle.
Your new Cadillac features first-of-its-kind technology throughout, including the intuitive and convenient CUE infotainment system. In order to
continually deliver the best possible user experience, CUE may periodically receive software updates. This letter is your notification that such an
update is ready for installation. While the CUE system is being updated, we will check to see if there are other outstanding service issues we can
address at the same time. Any other service items for your vehicle will be reviewed with you by your service professional during your initial visit.
Please contact your Cadillac dealer at your earliest convenience to make an appointment with your Cadillac service professionals. If you will be
traveling for an extended period of time, please call the Cadillac Infotainment Team at 855-428-3669 to locate a dealership near your destination.
Upon making an appointment, your dealership will reserve your complimentary Cadillac or "like" loaner vehicle if alternate transportation is needed.
Your service professional will also be able to inform you of the estimated time needed to complete your vehicle updates.
Before arriving for your vehicle update appointment, please note the following:
- The CUE system update will reset your stored presets back to their original factory settings, resulting in the removal of stored data (phone
numbers, destinations, stored preferences). As part of the update, your service professional will restore the presets (i.e. icons located on your
Home screen, Auto Volume setting). We apologize for this inconvenience. We recommend you store your contact information (phone
numbers and addresses) on your smartphone so they can be easily retrieved when your smartphone is paired with your CUE system.
- Please have any Bluetooth-paired devices with you upon redelivery of your vehicle; as the update will include the assistance of your service
professional in pairing these devices for you.
Importantly, these updates are not essential to the operation of your Cadillac or CUE system. You may continue to drive your vehicle. However, we
are certain these updates, once completed, will enhance your experience with Cadillac and we encourage you to schedule an appointment to
complete these updates at your earliest convenience.
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In closing, we are confident that these vehicle updates will further elevate your Cadillac vehicle driving experience.
Chase Hawkins
Vice President, Cadillac Sales and Service

Cadillac ATS AWD V6-3.6L Technical Problem # 06-08-44-012F Date: 130228 Navigation System - DVD Navigation Update Program

 Cadillac ATS AWD V6-3.6L Technical Problem # 06-08-44-012F Date: 130228
Navigation System - DVD Navigation Update Program
INFORMATION
Bulletin No.: 06-08-44-012F
Date: February 28, 2013
Subject: DVD Navigation Update Program, Navigation Disc Diagnostic Aid, AVN Software Update Discs and Ordering Information
Models:
2002-2013 GM Passenger Cars and Trucks
Attention:
Please direct this information to your Sales Consultants, Service Consultants, Parts Personnel and Used Car Department. This bulletin ONLY applies
to North American dealers/retailers.
Supercede:
This bulletin is being revised to include the 2013 model year and update information. Please discard Corporate Bulletin Number 06-08-44-012E
(Section 08 - Body and Accessories).
Navigation System Map Updates
The location information (streets, Points of Interest, etc.) on a vehicle's navigation system ages at a rate of 10%-20% per year. As the map data
becomes out of date, the functionality of the navigation system declines. Offering GM customers new map updates will ensure that the customers
have the latest information for their system.
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Map updates can be purchased from the GM Navigation Center in two ways:
- GM Navigation Disc Center 1-877-628-3472
- Via the web through gmnavdisc.com
For information on the most recent map version available for each make/model/year, visit the GM Navigation Center online.
The Nav Disc Center will always have the latest information on map versions and compatibility. Please contact them if you have any questions on
the latest version available for a specific vehicle.
Special Notes on Map Updates
- General Motors offered a Navigation Disc Update Program for 2006 and 2007 model year vehicles. Customers who purchased vehicles with
nav systems were eligible for two free map updates. This program concluded on December 31, 2009. The DVD Navigation Update Program
policy has expired. Communications were sent to 2006 MY and 2007 MY vehicle owners when the program ended, informing them that they
are no longer eligible for free annual updates.
- There is no longer a reduced price offered for warranty discs. Discs required for warranty repairs must be purchased at the retail price. The
maximum allowance for warranty reimbursements has been revised to reflect the change in pricing.
AVN Software Update Discs
Technical Service Bulletins are sometimes generated to address specific navigation radio operational or performance issues. When a navigation
radio bulletin is issued, it may contain instructions to install an advanced vehicle navigation (AVN) software update with a specific part number. GM
dealers must order advanced vehicle navigation (AVN) software update discs from the Nav Disc Center, as directed in the specific bulletin.
AVN software update discs are for the dealer to update the navigation radio software only. They do NOT update or replace the navigation map disc
that is supplied with the vehicle. Please order these parts only as needed. There is a limited supply of these discs available, so dealers may only order
one of a specific part number. Do not order these discs for stock. AVN software update discs can be used to reprogram more than one vehicle.
Software update discs are free of charge; dealers are required to pay for shipping.
Disclaimer

Cadillac ATS AWD V6-3.6L Technical Problem # 13059 Date: 130225 Campaign - Inspect/Replace Transfer Case Oil Delivery Tube

 Cadillac ATS AWD V6-3.6L Technical Problem # 13059 Date: 130225
Campaign - Inspect/Replace Transfer Case Oil Delivery Tube
SERVICE UPDATE
Bulletin No.: 13059
Date: February 25, 2013
Subject: 13059 Service Update for Inventory and Customer Vehicles Transfer Case Oil Delivery Tube Installed Incorrectly Expires with Base
Warranty
Models:
2013 Cadillac ATS AWD
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin
will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to inspect and, if necessary, replace the transfer case oil delivery tube on certain 2013 model year
Cadillac ATS AWD vehicles. On some vehicles, the tube may not be fully seated and a leak could develop.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles
that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership
technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to
routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the
"Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
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Less than 20 vehicles are expected to require replacement of the transfer case oil delivery tube. Transfer case oil delivery tubes, if required, are
to be obtained from the Warranty Parts Center (WPC). Complete the Part Request Form found at the back of this bulletin and fax the form to
248-371-0192. DO NOT call the WPC to place an order. Kits will be shipped via UPS - Next Day Delivery at no charge.
Transfer case fluid, if required, is to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved
vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts
should be ordered on a CSO = Customer Special Order.
Service Procedure
Note
Less than 20 vehicles are expected to require replacement of the transfer case oil delivery tube.
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Note
Six cylinder engine shown, four cylinder engine is similar.
2. Locate the transfer case oil delivery tube (1).
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Note
The lower or bottom end of the tube (1) is suspect for an incomplete assembly into the quick connect fitting. Visually inspect it using a
telescoping dentist mirror. The upper or top end of the tube (2) is not suspect. Do NOT inspect the upper or top end of the tube (2). Portion
"A" of the illustration shows an incorrectly installed transfer case oil delivery tube. The lower transfer case oil delivery tube end is unseated.
The tube flare end is exposed and visible. Portion "B" of the illustration shows a correctly installed transfer case oil delivery tube. The tube
end is fully seated and the tube fitting clip is fully engaged.
3. Determine if the transfer case oil delivery tube is installed correctly by performing a visual inspection of the lower or bottom end of the tube
using a mirror. Ensure the lower end of the transfer case oil delivery tube is fully seated and the tube fitting clip is fully engaged and secure on
the tube fitting. If the tube flare or yellow line above the flare is visible, the tube is NOT installed correctly. Tug on the lower end of the tube
to ensure the tube is installed correctly. Inspect the area around the transfer case oil delivery tube for evidence of a fluid leak.
- If the transfer case oil delivery tube is installed correctly, no further action is required. Lower the vehicle. Refer to Lifting and Jacking the
Vehicle in SI.
- If the transfer case oil delivery tube is NOT installed correctly, proceed to step 4.
Note
(1) Transfer Case Oil Delivery Tube Flare (2) Fitting Clip (3) Transfer Case Oil Delivery Tube
4. Remove the transfer case oil delivery tube from the transfer case. Use a hook type tool, magnet and pliers to remove the fitting clip.
5. Remove the transfer case fill plug.
- If the fluid level is to the bottom of the fill plug hole, proceed to step 6.
Note
Use mechanic's wire (or equivalent) to make a transfer case fluid level tool. Cut a 305 mm (12 in) piece of wire. Measure 50.8 mm (2 in)
from one end of the wire inward and make a mark using a file or cutting tool. Bend the wire on a 90 degree angle at the 50.8 (2 in) mark.
Using a file or cutting tool, mark 20 mm (0.8 in) up from the end of the wire with the 90 degree bend. Insert the bent end of the wire into
2013 Cadillac ATS AWD V6-3.6L   71
the fill plug hole.
- If the fluid level is higher than the 20 mm (0.8 in) mark on the fluid level tool, add fluid until the level is to the bottom of the fill plug hole.
Proceed to step 6 after the transfer case fluid level has been filled to the correct level.
- If the fluid level is equal to or lower than 20 mm (0.8 in) mark on the fluid level tool, remove and replace the transfer case. Refer to
Transfer Case Assembly Replacement in SI.
6. Install the fill plug and tighten it to 15 Nm (11 lb ft).
7. Install a new transfer case oil delivery tube.
1. Install the new fitting clips.
2. Lube the ends of the tube with transfer case fluid.
3. Center the tube ends into fitting.
4. Push the tube inward toward the transfer case until the tube is fully seated into the fitting.
Note
The "A" portion of the illustration shows the plastic assurance cap seated down on the fitting correctly. The "B" portion of the
illustration shows the plastic assurance cap NOT seated down on the fitting. The tube is not seated fully and installed incorrectly.
5. Ensure the plastic assurance cap (1) is seated down on top of the fitting.
8. Lower the vehicle. Refer to Lifting and Jacking a Vehicle in SI.
Warranty Transaction Information
Submit a transaction using the table below.
Note
If the transfer case requires replacement, submit the transaction under normal warranty for the transfer case replacement and transfer case fluid. Use
a labor time of 3.2 hours. The labor time in the Labor Time Guide is not correct and will be updated on April 1, 2013, with the revised time
of 3.2 hours.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A Dealer net price for the transfer case fluid
needed to perform the required repairs, not to exceed $1.72 USD, $2.00 CAD, plus applicable Mark-Up.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still
covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.
IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax both pages so the WPC
2013 Cadillac ATS AWD V6-3.6L   72
receives the needed information. Missing information will delay or prevent the part from being shipped.
Part Request Form - Warranty Parts Center
Disclaimer