2010 Cadillac CTS Sedan AWD V6-3.6L Technical Service Bulletin # 08-08-49-018D Date: 120619
Interior - Scratches Or Scuffs On Various Trim Panels
TECHNICAL
Bulletin No.: 08-08-49-018D
Date: June 19, 2012
Subject: Scratches or Scuffs on Console, Center Stack, Door Panels and Steering Wheel Trim Panels (Polish Trim Panels)
Models:
2009-2013 Cadillac CTS-V (All Models)
2013 Cadillac ATS, SRX, XTS
Supercede:
This bulletin is being revised to add the 2013 model year, models, additional cleaning information and provide the cleaner wax part number for
Canada. Please discard Corporate Bulletin Number 08-08-49-018C (Section 08 - Body and Accessories).
Condition
Some customers may comment on scratches or scuffs on the console, center stack, door panels and steering wheel trim panels. This condition may
appear more evident on vehicles equipped with a high gloss Obsidian Black interior.
Cause
The high gloss finish on the console, center stack and steering wheel trim panels may tend to show more scratches. These scratches may be more
noticeable due to certain usages (such as dragging items across the center console area, fingernail scratches around knobs or switches, etc.).
Correction
Note
Scratched, scuffed or nicked trim panel components are not to be replaced at GM's expense.
A GM authorized dealership or detail shop may polish out light scratches or scuffs on the trim panels at the dealer's or customer's expense. A
GM-approved Cleaner Wax, P/N 88865218 (in Canada, P/N 02675208), may be used on the high gloss trim panels to help maintain the gloss finish
and remove scuffs.
Cleaning High Gloss Surfaces and Vehicle Information and Radio Displays
For vehicles with high gloss surfaces or vehicle displays, use a microfiber cloth as shown in the illustration above to wipe surfaces. Before wiping
the surface with the microfiber cloth, use a soft bristle brush to remove dirt that could scratch the surface. Then use the microfiber cloth by gently
rubbing to clean. Never use window cleaners or solvents. Periodically hand wash the microfiber cloth separately, using mild soap. Do not use
bleach or fabric softener. Rinse thoroughly and air dry before next use.
Important
Do Not attach a device with a suction cup to the display. This may cause damage and would not be covered by the warranty.
Parts Information
2010 Cadillac CTS Sedan AWD V6-3.6L Page 36
Warranty Information
Please advise the customer that any physical damage such as scratches, scuffs or nicks to the trim panels are not covered under the terms of the
New Vehicle Limited Warranty.
